Housekeeping Supervisor - Wyndham National Harbor

MasterCorp•Oxon Hill, MD

About The Position

MasterCorp, Inc. is hiring a Housekeeping Supervisor for Wyndham National Harbor. The role oversees cleaning personnel to ensure units are cleaned effectively and efficiently while meeting quality and timeliness standards. The Supervisor/Inspector supports the company’s mission and values, maintains high standards among staff, and helps ensure units are ready on time. The position may also involve preparing rooms or cleaning rooms using MasterCorp’s 7-step process during busy periods, assisting resort guests and owners, and performing other duties related to contracted site services as assigned by the Executive Housekeeper. The posting offers full-time and part-time positions, starting at $17 per hour. Paid training, a benefits package, opportunities for growth and career development, and a refer-a-friend bonus are also offered. Resort Operations travel is described as rare (approximately 5% quarterly); Task Force travel is frequent and based on business need.

Requirements

High school diploma or an equivalent combination of education and work experience.
Passion for cleanliness.
Demonstrated motivational skills.
Strong work ethic.
Ability to train others.
Desire to help others.
Ability to work irregular hours.
Ability to perform the essential functions of the position, with reasonable accommodations where applicable.
Physical ability to frequently stand, walk, push, pull, move, lift up to 25 pounds, bend, reach, and perform repetitive motions, and occasionally ascend or descend.

Responsibilities

Develop and maintain a high standard of excellence within staff.
Assign duties to housekeeping personnel.
Prepare rooms for housekeepers during busy or peak periods when requested.
Clean rooms using MasterCorp’s 7-step process during busy or peak periods when requested.
Assist in training existing staff and new recruits.
Report unit maintenance issues according to company procedure.
Examine carpets, drapes, and furniture for stains, damage, or wear and report issues as necessary.
Inspect and prepare clean units, then report them as vacant and ready.
Inspect units and complete the required number of report cards per week.
Replace kitchen inventory and supplies as needed.
Help keep storage closets clean and organized.
Report lost and found items to the Executive Housekeeper.
Help ensure a safe working environment at each site and office.
Perform duties related to site operations as directed by the Executive Housekeeper.
Promote urgency among housekeeping staff so units are turned on time.
Be punctual for assignments and appointments.
Use supplies and equipment efficiently and effectively.
Perform inventory of linen supplies and assist with linen inventories as directed.
Support the time efficiency of direct reports.
Help resolve guest complaints promptly.
Build and maintain positive customer relations.
Assist resort guests and owners as needed.
Maintain knowledge of the resort.
Perform other duties and tasks assigned in conjunction with services contracted with the client.