Asst Director Housekeeping

Hilton Grand Vacations • Las Vegas, NV

11h • Onsite

About The Position

Hilton Grand Vacations is seeking an Assistant Director of Housekeeping to join the Cancun Resort Las Vegas team. The resort has 446 units, including villas and penthouse suites, along with a swimming pool, water slides, poolside café, and spa services.

The Assistant Director of Housekeeping supports the Director of Housekeeping in coordinating and managing the department’s team members and work assignments. The role helps maintain housekeeping standards across guest units and common areas, responds to guest needs, supports staff hiring and development, and helps oversee supplies, equipment, safety, schedules, and departmental administrative records. The position requires a flexible schedule, including nights, weekends, and holidays, and may involve covering shifts on short notice.

Requirements

• Three years of prior supervisory experience.
• Three years of experience in a related housekeeping role.
• Excellent organizational and interpersonal skills.
• Good command of English, both verbal and written, to communicate with guests, owners, and team members and understand job assignments.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Knowledge of the proper use of cleaners and cleaning equipment.
• Ability to lead, direct, and inspire team members.
• Ability to multitask and prioritize duties to meet deadlines and demands.

Responsibilities

• Assist the Director of Housekeeping with coordinating and managing departmental team members and work assignments.
• Inspect units and common areas to ensure they comply with departmental standards.
• Supervise guest requests and complaints, resolve issues, and coordinate with other departments to support excellent service.
• Help maintain accurate inventory of linens and supplies.
• Ensure the carpet and floor maintenance program complies with standards.
• Ensure assets, equipment, supplies, and storage are locked and secured appropriately.
• Assist with hiring, training, and coaching housekeeping staff, and maintain related documentation such as payroll timekeeping records, staff schedules, and vacation hours.
• Investigate accidents when required, initiate accident reports, and recommend corrective action.
• Lead, direct, and inspire team members to achieve department and company goals.
• Ensure departmental staff work safely and in accordance with OSHA regulations.
• Use cleaners and cleaning equipment properly.
• Manage multiple responsibilities and prioritize duties to meet deadlines and demands.
• Follow corporate purchasing policies and controls, including those related to outside contractor bids, budgets, and schedules.
• Adjust to schedule changes and cover shifts on short notice to meet business demands.
• Maintain service quality standards that affect guest satisfaction and respond to guests promptly and professionally, including when handling upset guests and difficult situations.
• Perform other duties and special projects as assigned by the leader.

Benefits

• Day 1 eligibility for health benefits, including medical, dental, and vision coverage.
• Recognition programs and rewards.
• Travel discounts program.
• Paid vacation and paid sick days.
• Employee assistance program supporting physical and mental wellbeing.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Employee stock purchase program.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed