Housekeeping Director

Atria Senior Living • MA-Falmouth, MA

9d

About The Position

The Housekeeping Director performs and manages housekeeping functions to maintain a clean and safe environment for residents and staff and ensure Atria cleanliness standards. The role oversees cleaning of resident apartments, interior and exterior common areas, amenities, public spaces, and laundry, while also managing housekeeping staff, supplies, equipment, schedules, training, and performance. The director responds to resident and family service issues and promptly reports changes in resident health or living status, unsafe conditions, and maintenance issues.

This role requires prior housekeeping supervisory and hands-on housekeeping or janitorial experience. The position may involve various schedules and shifts as needed. The stated salary range is $56,000 to $64,400 per year, dependent on prior work history and experience.

Requirements

• High school diploma or GED preferred.
• Three to five years of proven housekeeping supervisory experience, plus hands-on housekeeping or janitorial experience.
• Ability to create and deliver group presentations on property-related subject matter and write clear, concise reports.
• Basic arithmetic skills for calculations and analysis, including measurement, averages, percentages, and totals.
• Ability to frequently operate general office equipment, including a personal computer, telephone, photocopier, facsimile machine, and postage machine.
• Successful completion of all Atria-specified training programs.
• Ability to operate cleaning equipment, including a mangle, iron, washer and dryer, brooms, mops, and vacuums.
• Ability to work various schedules and shifts as needed.
• Ability to print and speak simple sentences in English.
• Ability to perform numerical operations using U.S. currency and weight, volume, and distance measurements.
• Familiarity with different surface types and their appropriate cleaners.
• Experience cleaning all types of carpets and upholstery.
• Familiarity with isolation and infection control.
• Ability to operate extractors, brooms, wet-dry vacuums, carts, scrubbers, sprayers, hoses, vacuums, and commercial washers and dryers.
• Understanding of Lock Out/Tag Out procedures and SDS sheets.
• Ability to recruit, train, and manage team member performance.

Responsibilities

• Perform and manage housekeeping functions to maintain cleanliness and safety for residents and staff in accordance with Atria standards.
• Perform and oversee cleaning of apartments, common areas, amenities, public spaces, and other assigned areas.
• Participate in staff selection and interview candidates as needed.
• Create staffing schedules, including days off, holidays, and vacations, to meet community needs and position controls.
• Assign personnel to work areas and duties; plan, coordinate, and monitor work to maintain required frequencies.
• Ensure staff receive orientation, initial training, and ongoing education; keep duty lists current and review them with regular and relief associates.
• Provide guidance and motivation to associates; conduct performance evaluations, coach, and discipline staff when required.
• Monitor attendance and take proactive action when absenteeism patterns occur.
• Keep housekeeping equipment safe, clean, and in good working condition; participate in safety programs and maintain a safe work environment.
• Assist housekeepers as needed and submit recommendations to management for painting, repairs, and other needs.
• Keep the housekeeping office, storage areas, and closets clean, organized, and professional in appearance.
• Inventory supplies and equipment and assist with ordering supplies.
• Monitor staff duties including changing beds, replacing and hanging draperies, inspecting for bed bugs, cleaning public restrooms, replenishing supplies, cleaning floors and carpets, dusting, polishing, washing walls and windows, maintaining utility and storage areas, stocking carts, and removing trash.
• Oversee laundry duties, including washing, drying, ironing, folding or hanging, and distributing resident laundry and community linens and textiles; oversee resident laundry cleanliness.
• Coordinate with Maintenance to ensure trash and dumpster areas are clean.
• Promptly report resident issues or changes in health or living status, as well as unsafe conditions and maintenance-related issues, to the appropriate supervisor.
• Personally handle resident and resident-family customer service issues.
• Perform other duties as needed or assigned.

Benefits

• Paid holidays and PTO.
• Annual anniversary rewards may be available to community employees, depending on classification and location.
• Health, dental, vision, and life insurance.
• Retirement savings plan with a 401(k) employer match.
• Tuition reimbursement for U.S.-based communities.
• Supportive environment with advancement opportunities and a focus on work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED