Director Housekeeping

Hilton Grand Vacations • Myrtle Beach, SC

4d

About The Position

Hilton Grand Vacations is seeking a Director of Housekeeping to join the team at Ocean 22 Resort. The Director of Housekeeping leads the department to provide efficient, productive, and high-quality cleaning services for guests and owners. The role oversees team members, housekeeping operations, service quality, safety, staffing, department finances, purchasing, and administrative records. The position may also involve other duties and special projects assigned by the general manager.

Requirements

• High school diploma or equivalent.
• At least 3–5 years of related experience.
• At least 2 years of management experience.
• Strong written and oral communication skills.
• Ability to build and maintain productive working relationships and negotiate with internal and external clients.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Ability to adjust to schedule changes and cover shifts on short notice.

Responsibilities

• Manage and coordinate departmental team members and work assignments to ensure efficient and productive cleaning services for guests and owners.
• Inspect units and common areas to ensure compliance with departmental standards; monitor guest requests and complaints, resolve issues, and coordinate with other departments as needed.
• Maintain accurate inventories of linens and supplies and ensure laundry operations meet productivity standards.
• Ensure carpet and floor maintenance programs comply with standards.
• Ensure departmental equipment, supplies, storage, and other assets are accurately secured.
• Hire, supervise, discipline, and train staff; maintain documentation including payroll timekeeping records, staff schedules, and vacation hours.
• Investigate accidents, initiate accident reports, recommend corrective action, and ensure staff work safely and in accordance with OSHA regulations.
• Follow corporate purchasing policies and controls, including those related to outside contractor bids, budgets, and schedules.
• Conduct departmental meetings.
• Lead, direct, and encourage team members to achieve department and HGV goals and objectives.
• Adhere to departmental policies, procedures, safety standards, OSHA and bloodborne pathogen standards, and grooming standards.
• Use cleaners and cleaning equipment accurately.
• Multitask and prioritize duties to meet deadlines and demands; adjust to schedule changes and cover shifts on short notice as business demands require.
• Deliver service that meets quality standards and supports guest satisfaction, responding to guests promptly and professionally and treating upset guests respectfully and courteously.
• Manage department financials, checkbooks, inventory, forecasting, and budgeting.
• Carry out reasonable requests by management and perform other duties or special projects assigned by the general manager.

Benefits

• Day 1 eligibility for medical, dental, and vision benefits.
• Recognition programs and rewards.
• Travel discounts program.
• Paid vacation and paid sick days.
• Employee Assistance Program supporting physical and mental wellbeing.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Employee stock purchase program.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED