Director Housekeeping

Hilton Grand Vacations • Myrtle Beach, SC

3d

About The Position

The Director Housekeeping is responsible for ensuring high-quality housekeeping and laundry services throughout the resort in accordance with company policies and procedures and applicable federal, state, and local guidelines. The role manages day-to-day departmental planning, organization, direction, and the training and development of team members. It also oversees service quality, operational standards, staffing, safety, inventory, budgets, and administrative records.

Requirements

• High school diploma or GED equivalent.
• At least 3 years of experience in hospitality, hospital, or home/office cleaning.
• At least 2 years of supervisory experience in hospitality and/or customer service.
• Valid driver's license.
• Strong written and oral communication skills and the ability to build and maintain productive working relationships and negotiate with internal and external clients.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Ability to lead and motivate team members, multitask, prioritize duties, and adapt to schedule changes and short-notice shift coverage.
• Knowledge of cleaning products and equipment, departmental policies and procedures, safety standards, OSHA requirements, and bloodborne pathogen standards.
• Ability to manage departmental financials, inventory, forecasting, and budgeting.

Responsibilities

• Manage and coordinate departmental team members and work assignments to deliver efficient, productive cleaning services for guests and owners.
• Inspect units and common areas to ensure they meet departmental standards.
• Monitor and resolve guest requests and complaints, coordinating with other departments as needed.
• Maintain accurate inventories of linens and supplies.
• Ensure laundry operations meet productivity standards and carpet and floor maintenance complies with standards.
• Ensure departmental assets, equipment, supplies, and storage are properly secured.
• Hire, supervise, discipline, and train staff; maintain administrative records including payroll timekeeping, staff schedules, and vacation hours.
• Investigate accidents, initiate accident reports, and recommend corrective action.
• Ensure staff work safely and comply with OSHA regulations and departmental safety standards.
• Follow corporate purchasing policies and controls, including requirements for outside contractor bids, budgets, and schedules.
• Conduct departmental meetings.
• Complete other duties and special projects as assigned by the general manager.
• Lead, direct, and encourage team members to achieve departmental and company goals.
• Use cleaners and cleaning equipment accurately and follow departmental policies, procedures, safety standards, bloodborne pathogen requirements, and grooming standards.
• Prioritize multiple responsibilities, meet deadlines and demands, and adjust schedules or cover shifts on short notice as business needs require.
• Maintain service quality standards and respond to guests promptly and professionally, including handling upset guests and difficult situations courteously and respectfully.
• Manage departmental financials, checkbooks, inventory, forecasting, and budgeting.

Benefits

• Medical, dental, and vision health care options with eligibility beginning on Day 1.
• Recognition programs and rewards.
• Travel discounts program.
• Paid vacation and paid sick days.
• Employee assistance program supporting physical and mental wellbeing.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Employee stock purchase program.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED