Housekeeping Director

Atria Senior Living • Falmouth, MA

11d • $56,000 - $64,400 • Onsite

About The Position

The Housekeeping Director performs and manages housekeeping functions to maintain a clean and safe environment for residents and staff in accordance with Atria cleanliness standards. The role oversees cleaning of apartments, interior and exterior common areas, and amenities in a senior rental residential community, as well as laundry operations and housekeeping supplies and equipment.

The director supervises housekeeping associates, including participating in candidate selection, creating staffing schedules, assigning work, coordinating and monitoring duties, providing training and guidance, and conducting performance evaluations and coaching. The role also supports housekeeping staff as needed, maintains organized housekeeping offices and storage areas, coordinates with Maintenance regarding trash and dumpster areas, and submits recommendations for painting and repairs.

The position includes responding to resident and family service issues, promptly reporting resident health or living-status changes and unsafe or maintenance-related conditions, and participating in community safety programs. The role may also perform other duties as needed or assigned.

Requirements

• Three to five years of proven housekeeping supervisory experience, as well as actual housekeeping or janitorial experience.
• Ability to create and deliver group presentations on property-related subject matter and write clear, concise reports.
• Ability to perform basic arithmetic and calculations, including estimating, determining averages and percentages, and calculating totals.
• Ability to frequently operate general office equipment, including a personal computer, telephone, photocopier, fax machine, and postage machine.
• Must successfully complete all Atria-specified training programs.
• Ability to operate cleaning equipment such as a mangle, iron, washer and dryer, brooms, mops, and vacuums.
• Ability to work various schedules and shifts as needed.
• Ability to print and speak simple sentences in English.
• Ability to perform numerical operations using U.S. currency and units of weight, volume, and distance.
• Familiarity with different surface types and their respective cleaners.
• Experience with carpet cleaning across all types and with upholstery cleaning.
• Familiarity with isolation and infection control.
• Ability to operate extractors, brooms, wet-dry vacuums, carts, scrubbers, sprayers, hoses, vacuums, and commercial washers and dryers.
• Understanding of Lock Out/Tag Out procedures and SDS sheets.
• Ability to recruit, train, and manage team-member performance.

Nice To Haves

• High school diploma or GED preferred.

Responsibilities

• Perform and manage housekeeping functions to maintain a clean and safe environment for residents and staff and meet Atria cleanliness standards.
• Maintain cleanliness in assigned areas, including apartments, public areas, common areas, amenities, and interior and exterior spaces.
• Participate in staff selection and interview candidates as needed.
• Create staffing schedules, including days off, holidays, and vacations, to meet community needs and position controls.
• Assign personnel to work areas and duties; plan, coordinate, and monitor work to ensure proper cleaning frequencies.
• Ensure associates receive orientation, initial training, and ongoing education; review and maintain current duty lists.
• Provide guidance and motivation, conduct performance evaluations, and coach or discipline staff when required.
• Monitor staff attendance and take proactive action when patterns of absenteeism occur.
• Maintain housekeeping equipment in safe, clean, and good working condition.
• Participate in community and departmental safety programs and maintain a safe work environment.
• Assist housekeepers as needed and submit recommendations to management for painting, repairs, and similar work.
• Keep the housekeeping office, storage areas, and closets clean, organized, well-maintained, and professional in appearance.
• Inventory supplies and equipment and assist with ordering supplies.
• Oversee cleaning duties including draperies, beds, bed-bug inspections, restrooms, floors, rugs, carpets, upholstery, furniture, metalwork, walls, woodwork, windows, door panels, sills, storage areas, utility areas, housekeeping carts, and trash removal.
• Oversee laundry duties, including washing, drying, ironing, folding or hanging, and distributing resident laundry and community linens and textiles.
• Oversee the cleanliness of resident laundry areas.
• Coordinate with Maintenance to ensure trash and dumpster areas are clean.
• Promptly report resident issues or changes in health or living status.
• Promptly report potentially unsafe conditions and maintenance-related issues to a supervisor.
• Personally handle resident or resident-family customer service issues.
• Perform other duties as needed or assigned.

Benefits

• Paid holidays and PTO.
• Annual anniversary rewards may be available to community employees, depending on classification and location.
• Health, dental, vision, and life insurance.
• Retirement Savings Plan with 401(k) employer match.
• Tuition reimbursement for U.S.-based communities.
• Advancement opportunities and a supportive work environment promoting work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED