Asst. Housekeeping Mgr

Beaver Creek Lodge•Beaver Creek, CO

2d•$60,000 - $65,000•Onsite

About The Position

The Assistant Housekeeping Manager supervises the daily operation of housekeeping associates and the maintenance, sanitation, and cleanliness of guest rooms and public areas. The role promotes a safe environment and quality service to support guest satisfaction, protect assets, and control expenses. The manager recommends and implements procedural changes, monitors inventories, expenses, and departmental schedules, inspects guest rooms daily, and completes audits to maintain high standards.

Requirements

High school diploma or equivalent required.
Previous supervisory responsibility required.
Proficiency with MS Word and MS Excel.
Ability to stand for the entire shift.
Ability to communicate effectively, verbally and in writing, with employees at all levels and with guests in an attentive, friendly, courteous, and service-oriented manner.

Nice To Haves

College coursework in a related field.
Two to three years of progressive experience in a hotel or related field.
Spanish/English bilingual ability.

Responsibilities

Supervise housekeeping associates, including interviewing, scheduling, training, developing, empowering, coaching, counseling, conducting or recommending performance and salary reviews, and recommending discipline or termination as appropriate.
Supervise and inspect daily cleaning of guest rooms, public areas, and back-of-house spaces; ensure compliance with accident and loss prevention programs, standard operating procedures, and health and sanitation standards.
Monitor and report payroll and supply expenses to help control costs while ensuring adequate staffing and supplies.
Respond to guest requests, concerns, and problems to ensure guest satisfaction.
Handle lost-and-found items according to standards.
Monitor the cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways, and landings.
Oversee daily duty assignments and ensure Room Attendants and House Attendants have work assignments.
Carry an active pager or radio to maintain contact with the Front Office and/or Engineering throughout the shift.
Report progress on out-of-order rooms under Housekeeping’s supervision to the Guest Services Manager according to standards.
Initiate repair and maintenance work orders, forward them to Engineering, and follow up until completed.
Assist with training Housekeeping staff.
Ensure cleaning projects are completed biannually.
Ensure overall guest satisfaction.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program (EAP)
Educational opportunities and tuition reimbursement
Paid jury duty, personal, medical, and military leave in accordance with applicable law
Vail/Beaver Creek Merchant Ski Pass or cash equivalent EOS bonus ($1,089)