Asst Director Housekeeping

Hilton Grand Vacations • Las Vegas, NV

5d

About The Position

Hilton Grand Vacations is seeking an Assistant Director of Housekeeping for the Cancun Resort Las Vegas team. The resort has 446 units, including villas and penthouse suites, and offers amenities such as a pool, water slides, a poolside café, and spa services. The Assistant Director supports the Director of Housekeeping in managing the department, maintaining housekeeping standards, and providing excellent guest service. The role also includes staff leadership and administrative duties, ensuring safe work practices, and adapting to schedule changes and business needs.

Requirements

• 3 years of prior supervisory experience.
• 3 years of experience in a related housekeeping role.
• Excellent organizational and interpersonal skills.
• Good command of English, both verbally and in writing, to communicate with guests, owners, and team members and understand job assignments.
• Able to work a flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Assist the Director of Housekeeping with coordinating and managing departmental team members and work assignments.
• Inspect units and common areas to ensure they meet departmental standards.
• Supervise guest requests and complaints, resolve issues, and coordinate with other departments.
• Help maintain an accurate inventory of linens and supplies.
• Ensure carpet and floor maintenance programs comply with standards.
• Ensure assets, equipment, supplies, and storage areas are properly secured.
• Assist with hiring, training, and coaching housekeeping staff.
• Maintain administrative documentation, including payroll timekeeping records, staff schedules, and vacation hours.
• Investigate accidents when necessary, initiate accident reports, and recommend corrective action.
• Lead, direct, and inspire team members to meet department and company goals.
• Ensure departmental staff work safely and in accordance with OSHA regulations.
• Use cleaners and cleaning equipment properly.
• Multitask and prioritize duties to meet deadlines and demands.
• Follow corporate purchasing policies and controls, including those for outside contractor bids, budgets, and schedules.
• Adjust to schedule changes and cover shifts on short notice to meet business demands.
• Maintain service quality standards and respond to guests in a timely and professional manner.
• Handle upset guests and difficult situations with courtesy and professionalism.
• Perform other duties and special projects as assigned.

Benefits

• Medical, dental, and vision health care options, with eligibility beginning on Day 1.
• Recognition programs and rewards.
• Travel discounts.
• Paid vacation and paid sick days.
• Employee Assistance Program supporting physical and mental wellbeing.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Employee stock purchase program.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed