Housekeeping Director

JUDGE ROTENBERG EDUCATIONAL CENTER•Canton, MA

1d•$80,000 - $95,000•Onsite

About The Position

The Housekeeping Director leads JRC’s school and residential housekeeping teams, overseeing staffing, scheduling, training, supplies, and quality standards across approximately 64 residences, school buildings, and a warehouse. The role works closely with maintenance, design, residential, and school personnel to coordinate cleaning services, identify property concerns, and ensure timely resolution. It is a visible, active position involving work across multiple locations and a practical, hands-on approach to leadership. The position is full-time, salaried, and exempt, with a typical Monday–Friday schedule from 8:30 a.m. to 5:00 p.m. and flexibility to meet operational needs. The role is based in Canton, Massachusetts, and requires travel between JRC locations. The Housekeeping Director helps maintain clean, safe, and welcoming environments that support the care, comfort, and dignity of JRC’s students and residents.

Requirements

Three to five years of progressively responsible housekeeping or institutional cleaning experience, including supervisory responsibilities.
A combination of relevant education, training, and experience demonstrating the ability to lead housekeeping operations effectively.
Demonstrated ability to supervise employees, coordinate schedules, and manage competing priorities across multiple locations.
Strong communication, interpersonal, problem-solving, and organizational skills.
Knowledge of institutional cleaning methods, cleaning products and equipment, and applicable workplace safety requirements.
Ability to establish high standards while coaching employees with consistency, respect, and empathy.
Comfort using computers and standard office software for scheduling, email, inventory tracking, and documentation.
Valid driver’s license and ability to travel to JRC residences and other locations in nearby Massachusetts.
Ability to meet the position’s physical requirements, including frequent standing and walking; bending, stooping, kneeling, crouching, reaching, and occasional crawling, climbing, or balancing; lifting and carrying up to 50 pounds; and pushing equipment or materials requiring up to 75 pounds of force. Essential functions may be performed with or without reasonable accommodation.

Responsibilities

Supervise school and residential housekeeping staff, setting expectations for work quality, productivity, safety, and professionalism.
Prepare and maintain weekly cleaning assignments and on-call schedules, adjusting coverage as operational needs change.
Train and coach employees on cleaning procedures, equipment use, safe work practices, and JRC standards.
Provide regular feedback, recognize strong performance, and address concerns promptly and respectfully.
Conduct performance evaluations and participate in interviewing, hiring recommendations, corrective action, and termination recommendations in collaboration with Human Resources and leadership.
Promote teamwork, respectful communication, and pride in maintaining JRC environments.
Oversee daily housekeeping services across JRC residences, school buildings, and the warehouse.
Conduct routine inspections and complete cleaning and maintenance checklists to evaluate cleanliness, property condition, and safety.
Identify deficiencies, assign corrective actions, and follow up to confirm completion.
Develop and maintain consistent cleaning routines and quality expectations across locations.
Communicate daily with the contracted cleaning company to coordinate services, address concerns, and monitor performance.
Respond to changing priorities, urgent cleaning needs, and staffing challenges.
Partner with maintenance and design staff to support upkeep of buildings, furnishings, fixtures, and equipment.
Report maintenance needs and potential hazards promptly and coordinate follow-through.
Oversee safe housekeeping practices, including proper use, storage, and handling of cleaning products and equipment.
Maintain department practices consistent with applicable OSHA requirements, institutional cleaning standards, and JRC policies.
Reinforce respect for the privacy, routines, and personal spaces of students and residents.
Order and manage housekeeping supplies and equipment, maintaining appropriate inventory levels and monitoring usage.
Coordinate housekeeping projects, checklists, and related assignments requested by the Designer/Housekeeping Director and other leadership.
Support preparation, setup, and cleanup for special events, including the annual picnic and organizational dinners.
Travel between JRC locations to inspect work, support staff, and address operational needs.
Perform other related duties as assigned.