Director Housekeeping

Hilton Grand Vacations • Myrtle Beach, SC

7d

About The Position

The Director Housekeeping is responsible for ensuring the highest level of housekeeping and laundry services throughout the resort in accordance with company policies and procedures and federal, state, and local authority guidelines. The role manages day-to-day planning, organizing, directing, training, and development of team members.

The Director coordinates the housekeeping team and operations, maintains service and cleanliness standards, oversees laundry, inventory, floor and carpet maintenance, and ensures department assets are secured. The role also handles staffing, administrative records, safety, purchasing controls, departmental meetings, and financial management. The position requires a flexible schedule, including weekends and holidays.

Requirements

• High school diploma or GED equivalent.
• At least 3 years of experience in hospitality, hospital, or home/office cleaning.
• At least 2 years of supervisory experience in hospitality and/or customer service.
• Valid driver's license.
• Strong written and oral communication skills.
• Ability to build and maintain productive working relationships and negotiate with a range of internal and external clients.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Manage and coordinate departmental team members and assignments to run the department efficiently and provide excellent cleaning services to guests and owners.
• Inspect units and common areas to ensure they meet departmental standards.
• Monitor guest requests and complaints, resolve issues, and coordinate with other departments as needed.
• Maintain accurate inventory of linens and supplies and ensure laundry operations meet productivity standards.
• Ensure the carpet and floor maintenance program complies with standards.
• Ensure departmental equipment, supplies, storage, and other assets are accurately locked and secured.
• Hire, supervise, discipline, and train staff.
• Maintain accurate administrative documentation, including payroll timekeeping records, staff schedules, and vacation hours.
• Investigate accidents, initiate accident reports, and recommend corrective action.
• Ensure departmental staff work safely and in accordance with OSHA regulations.
• Follow corporate purchasing policies and controls, including requirements for outside contractor bids, budgets, and schedules.
• Conduct departmental meetings.
• Perform other duties and special projects as assigned by the general manager.
• Lead, direct, and encourage team members to achieve department and company goals and objectives.
• Follow departmental policies, procedures, safety standards, OSHA and bloodborne pathogen requirements, and grooming standards.
• Use cleaners and cleaning equipment accurately.
• Multitask, prioritize duties, and meet deadlines and demands.
• Adjust to schedule changes and cover shifts on short notice to meet business demands.
• Meet service quality standards and respond to guests promptly and professionally, maintaining a courteous and respectful attitude when handling upset guests and difficult situations.
• Manage department financials, checkbooks, inventory, forecasting, and budgeting.

Benefits

• Day 1 eligibility for health benefits, including medical, dental, and vision.
• Recognition programs and rewards.
• Travel discounts program.
• Paid vacation program and paid sick days.
• Employee Assistance Program supporting physical and mental wellbeing.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Employee stock purchase program.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED