Director of Housekeeping

HEI Hotels and Resorts•Anaheim, CA

4d•$95,000 - $105,000

About The Position

The Director of Housekeeping ensures cleanliness standards are met in guestrooms, meeting areas, public areas, and back-of-house spaces through effective training, staffing, supervision, supply management, and monitoring of guest feedback. The role oversees housekeeping and in-house laundry operations, manages departmental budgets and expenses, and coordinates staffing with hotel occupancy, food and beverage activity, and group events. The position also supports guest satisfaction, maintenance and renovation efforts, policy compliance, and staff development.

Requirements

At least 5 years of management experience, including at least 3 years in housekeeping management.
Experience managing in-house-operated laundry operations.
Thorough knowledge of housekeeping and laundry operations and individual job requirements.
Ability to work with leaders of other departments.
Ability to resolve conflicts involving guests, supervisors, and associates.
Ability to manage multiple tasks and strong organizational skills.
Willingness to assist coworkers with their job duties and work as a team player, with or without reasonable accommodation.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, business-plan preparation, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
Effective verbal and written communication skills.
Ability to adapt communication style for different audiences, including supervisors, coworkers, and the public.

Responsibilities

Plan, organize, and monitor staff workloads to meet cleanliness and maintenance standards, including conducting visual and written inspections of guestrooms and public spaces.
Develop housekeeping and laundry budgets and implement expense-management controls.
Conduct periodic inventories of guest supplies, small equipment, and linen.
Use labor-management tools to schedule staff and control labor costs, flexing staffing to forecast occupancy, food and beverage activity, and group events.
Interview, hire, train, develop, recommend performance evaluations for, and resolve problems involving staff; communicate openly and recommend discipline or termination when appropriate.
Provide clear direction to staff verbally and in writing.
Interact positively with customers and resolve problems to maintain customer satisfaction and service quality.
Evaluate furniture, fixtures, décor, and related conditions; recommend and assist with preventive maintenance programs and rehabilitation projects.
Ensure compliance with housekeeping and laundry standard operating procedures and policies.
Operate the department in accordance with OSHA requirements and guidelines.
Comply with attendance rules and maintain regular availability for work.
Perform other job-related duties as assigned.