Bilingual Customer Service Representative
Mom's Meals • Des Moines, IA1d • Onsite
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Bilingual Customer Service Representative
Mom's Meals•Des Moines, IA
•Onsite
About The Position
Mom’s Meals is seeking upbeat, people-first Bilingual Customer Service Representatives to help Spanish-speaking customers place meal orders. Representatives handle customer calls, answer questions, provide customer service, enter order information, document conversations, ensure assigned customers have an order on file, and contact case managers when special situations arise. The role requires working quickly and efficiently while ensuring customers do not feel rushed. The starting wage is $18.00 per hour, paid weekly. PTO and benefits are available after 30 days of employment. Work hours are Monday through Friday, 9:00 a.m. to 6:00 p.m., with the potential for overtime starting at 7:00 a.m. The position is based at 7000 Fleur Drive, Des Moines, Iowa 50321, and is scheduled to start Monday, November 30th. Employment is contingent on successfully passing a pre-employment drug screen and background check, where permitted by law.
Requirements
- Fluent in spoken and written Spanish and English.
- High school degree or GED.
- At least 1 year of previous customer service experience.
- Basic computer proficiency, including experience learning and using software in a work or school setting.
- Clear oral communication skills.
- Ability to de-escalate situations and quickly resolve customer complaints.
- Prior experience adhering to company policies and demonstrating core values.
Nice To Haves
- At least 1 year of previous call center experience.
- Previous experience with an auto dialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems.
- Previous experience with Microsoft Outlook and Microsoft Teams.
- Previous experience working with HIPAA policies and procedures.
Responsibilities
- Handle inbound and outbound customer service calls with clients placing meal orders.
- Address questions and provide exceptional customer service.
- Enter order information into the appropriate client order screen.
- Document all conversations with clients in the client information database.
- Ensure all assigned clients are contacted and have an order on file.
- Contact case managers by telephone, email, and/or fax when a special situation arises regarding one of their clients.
- Work quickly and efficiently without making clients feel rushed.
Benefits
- Paid time off (PTO)
- 401(k)
- Full benefits package
- Weekly paychecks
- Free breakfast and lunch
- Casual dress code
- Tiered growth path for promotion starting Day 1
- Eligible for referral bonuses starting Day 1
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Job Search Resources
Career Resources
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