Customer Service Representative Jobs

About The Position

Requirements

• Experience in a customer service role preferred.
• Ability to work cross-functionally to proactively communicate and resolve issues with the highest sense of urgency.
• Excellent computer skills including proficiency in Microsoft Office suite.
• Strong verbal and written communication skills.
• Organized, determined, detail-oriented, and able to multitask in a fast-paced environment.

Responsibilities

• Supports the overall success and improvement of the client's On-Site program.
• Assists, as directed, with guiding the activities of all associates to ensure job performance standards are met or exceeded.
• Creates a strong bond with all temporary associates, reinforcing the employer-associate relationship and their commitment to the client.
• Develops a strong working relationship with the client's management team.
• Builds effective relationships with all stakeholders to anticipate future needs and recruit temporary resources to meet those needs.
• Communicates effectively, both verbally and in writing, with all client personnel, temporary associates, and company personnel.
• Regularly meets with the client's supervisory personnel to confirm the client's satisfaction with the associate performance and address concerns.
• Assists with identifying and assigning temporary associates who meet the client's standards regarding job skills and level of ability.
• Maintains regular contact with the current pool of temporary associates to clarify their availability for future assignments.
• Responds to client and temporary associate concerns promptly; recommends and/or implements steps to resolve problems, prevent their reoccurrence, and documents according to standard operating procedures.
• Completes injury reports and assists injured workers in getting medical treatment following company policy and procedures.
• Conducts new hire orientations to ensure all associates are aware of applicable company policies and safety issues before starting.
• Maintains regular and balanced time with client supervisors, management, and on the production floor with associates.

Benefits

• Competitive salary
• Health, Dental and Vision plan
• Prescription drug plan
• Life and Supplemental Life Insurance
• Short and Long - Term Disability
• 401K Plan with company contribution
• Telemedicine - Teledoc
• Employee Assistance Program
• Access to Benefit Advocates
• Discount tickets, travel, and shopping-Working Advantage
• Dell computer discount
• Enterprise Rental Car discount
• Chairman's Club Anniversary awards program
• Tuition reimbursement
• Certified Staffing Professional training and certification
• $500 bonus paid for completion of approved Professional Certification
• $500 Recruitment Incentive for Internal Careers
• Bereavement Leave
• Paid Time Off & Paid Holidays
• Progressive training and development
• Opportunities for advancement throughout our company