Customer Service / Shift Lead

Domino's Franchise • Lincoln, NE

1d

About The Position

Domino’s is seeking a dedicated and professional Customer Service Representative for its franchise team in Lincoln, United States. The role begins with taking orders and assisting customers, with opportunities to progressively learn shift leadership and build customer service and supervisory skills through hands-on experience and mentorship.

The position involves taking and coordinating customer orders, helping customers with menu and service options, processing payments, and resolving inquiries or complaints. It also includes maintaining order records and following company, food-safety, and quality standards.

As part of shift-leadership development, the employee will shadow experienced shift leads and gradually support team members, training, performance monitoring, scheduling, staffing coordination, and resource allocation. The role also involves communicating shift observations, order metrics, and feedback to management as directed.

Requirements

• Strong verbal and written communication skills and the ability to interact professionally with diverse customers and team members.
• Excellent problem-solving and conflict-resolution abilities.
• Ability to manage multiple tasks while maintaining attention to detail.
• Strong organizational and time-management skills.
• Ability to work flexible schedules, including evenings, weekends, and holidays as required.
• Patience, empathy, and a customer-focused mindset.
• Leadership potential and ability to motivate and inspire team members.
• Proficiency with point-of-sale (POS) systems and other customer-service software, or willingness to learn on the job.
• Willingness to learn shift operations, team dynamics, and supervisory skills through hands-on experience and mentorship.
• Openness to developing training and coaching abilities as shift-lead responsibilities progress.

Nice To Haves

• Customer-service experience in a fast-paced environment, or willingness to learn in this type of setting.
• Supervisory or shift-lead experience, or eagerness to develop these skills.
• Familiarity with customer-service best practices and industry standards, or commitment to learning them.
• Experience with scheduling software and performance-management tools, or willingness to become proficient through training.

Responsibilities

• Take customer orders by phone, online, and in person, accurately recording special requests and preferences.
• Assist customers with menu selections, pricing, promotions, and delivery options.
• Process payments and cash transactions accurately and with integrity.
• Respond to customer inquiries and resolve complaints promptly and professionally.
• Coordinate with kitchen and delivery teams to help ensure orders are prepared and delivered on time.
• Maintain accurate records of customer orders, special requests, and interactions.
• Follow company standards, food-safety protocols, and quality-assurance measures.
• Shadow experienced shift leads to learn shift operations and team dynamics.
• Progressively support shift team members and help ensure compliance with company policies, procedures, and operational standards.
• Assist with training new team members on order-taking, customer service, POS use, and company standards.
• Learn to monitor team performance, order accuracy, and customer satisfaction under guidance.
• Learn scheduling, staffing coordination, and resource allocation to support operational efficiency.
• Communicate shift observations, order metrics, and performance feedback to management as directed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed