Lead - Customer Service
About The Position
The Lead - Customer Service supports the Customer Service Supervisor in meeting departmental goals and objectives, including training and monitoring staff. The role provides phone support to patients, clients, and laboratory team members in a call center environment. Duties include processing billing claims, analyzing accounts, and helping callers understand their charges. The position champions safety, compliance, and quality control. The role has routine access to Protected Health Information (PHI); employees are trained on reasonable safeguards and must maintain strict confidentiality, follow applicable privacy and security standards, and access PHI only when necessary to perform their job duties. This is a full-time, first-shift opportunity with 40 scheduled weekly hours.
Requirements
- High school diploma or equivalent.
- One year of experience working in a call center or laboratory.
- Exceptional communication skills.
- Typing proficiency of at least 35 words per minute, including 10-key.
- Ability to thrive in a fast-paced environment.
Nice To Haves
- Associate’s degree or Medical Assistant training.
- Two or more years of laboratory training or experience in specimen collection and processing.
- Data entry experience in a production environment.
Responsibilities
- Support the Customer Service Supervisor with departmental goals and objectives.
- Train and monitor staff.
- Provide phone service to patients, clients, and the laboratory team.
- Process billing claims and analyze accounts.
- Help callers understand their charges.
- Champion safety, compliance, and quality control.
- Maintain confidentiality and follow applicable PHI privacy and security standards; access PHI only when required for job duties.
Benefits
- Free lab services for the employee and their dependents.
- Paid Time Off and paid holidays.
- Medical, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Opportunity to grow professionally.
- Supportive and inclusive workplace.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
