Customer Service Lead

Sendik's Food Market • Mequon, WI

6d • Onsite

About The Position

Sendik's Food Markets is a family-owned company with a century-long tradition of providing "only the best." We are seeking passionate individuals to join our team, defined by exceptional quality, genuine service, and community pride. We operate 17 store locations across Southeastern Wisconsin, blending the warmth of a local grocer with the energy of a fast-paced, innovative retail environment. We empower our associates to become experts, fostering a culture where every person contributes to our signature, award-winning customer experience. If you are looking for a career where your passion for service and hard work lead to genuine growth and make a tangible impact in your community, you belong at Sendik's.

Requirements

• Proven background as a Customer Service Lead, Front-End Supervisor, Shift Manager, Assistant Store Manager, or Keyholder in a high-volume retail or grocery environment.
• Advanced skills in cash handling, POS register auditing, safe reconciliation, and retail inventory management.
• Demonstrated ability to train, mentor, delegate to, and motivate a team while maintaining composure under pressure in a fast-paced retail store.
• Exceptional interpersonal, verbal, written, conflict-resolution, and customer-engagement skills.
• Proficiency with POS systems, computer software, Microsoft Office Suite, and Google Workspace applications.
• Must be at least 18 years old (handling wine, liquor, and spirits).
• Flexible availability required for fluctuating retail shifts, including nights, weekends, and holidays.
• Ability to stand, walk, bend, reach, and lift up to 50 lbs.

Responsibilities

• Serve as a Lead Customer Service Representative and Shift Supervisor, modeling store culture to deliver best-in-class guest experiences.
• Direct, greet, engage, and delight every shopper while resolving customer complaints quickly and effectively.
• Oversee, manage, train, and coach Customer Service Associates, Cashiers, and Front-End Staff.
• Lead shift operations through 1:1 performance feedback, associate development, task delegation, and schedule management for daily break/meal coverage.
• Act as Front-End Lead and Register Supervisor to assist with accurate cashier checkout, order scanning, lane audits, register balancing, drawer settlements, daily punch corrections, and opening/closing shift procedures.
• Manage safe balances, bank deposits, daily change orders, petty cash, lottery inventory audits, drawer reconciliations, and routine accounting logs.
• Oversee front-end inventory management, including tobacco, candy, office supplies, promotional sales materials, and lottery ticket stock.
• Partner with the Customer Service Manager on associate relations, hiring needs, incident reports, and safety/sanitation compliance.
• Drive customer participation in loyalty initiatives, including the Red Bag Rewards program and monthly charity partnerships.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed