Customer Service Representative - CT

Mohawk Industries • Kansas City, KS

1d

About The Position

Dal-Tile, a subsidiary of Mohawk Industries, is seeking a Customer Service Representative to provide customer support through phone, email, and in-person interactions. The role includes assisting walk-in customers, guiding showroom visitors through product selection, providing samples, answering inquiries, and completing sales transactions. The representative coordinates with customers and company teams to deliver a high level of service and support and ensure customer satisfaction.

The position also involves maintaining customer and transaction records, following up on quotes and sales opportunities, processing payments and sales orders, preparing shipping orders and packing lists, answering inbound sales calls, making outbound calls, maintaining marketing materials, and collaborating with Sales Representatives. The employee may be required to stand, walk, reach, stoop, kneel, crouch, or crawl and regularly lift 15–30 pounds, with occasional safe lifting up to 70 pounds. Materials over 36 inches long or weighing more than 70 pounds require a team lift.

Requirements

• High school diploma or GED equivalency.
• At least 1 year of customer service experience.
• Excellent oral and written communication skills and the ability to interact effectively with people at all organizational levels.
• Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
• Strong organizational and problem-solving skills.
• Goal-oriented approach focused on excellent customer service.
• Strong interpersonal and relationship-building skills.
• Proficiency with PCs and navigating a multi-window environment.
• Intermediate skills in MS Outlook, Word, and Excel.
• Detail-oriented, with the ability to multitask, prioritize, and manage time effectively.

Nice To Haves

• Customer account management experience is preferred.

Responsibilities

• Provide customer service by phone, email, and in person.
• Build and nurture customer relationships.
• Help customers select products that meet their needs.
• Retrieve and provide product samples in the showroom.
• Maintain accurate customer contact information and transaction records.
• Follow up with customers regarding quotes, inquiries, and sales opportunities.
• Process sales transactions and payments and generate sales orders.
• Create shipping orders and packing lists.
• Answer inbound sales calls and make outbound calls.
• Maintain and create marketing materials.
• Collaborate with the Sales Representative.
• Stay informed about company products and services.
• Perform additional duties as required.

Benefits

• Company match on 401(k).
• Employee purchase discount.
• Tuition reimbursement.
• Competitive salary and a comprehensive benefits package.
• Career opportunities and an environment of creativity and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED