Seasonal Customer Service Representative - Brooklyn, CT

Enterprise Mobility • Brooklyn, CT

1d • Onsite

About The Position

The Seasonal Customer Service Representative provides friendly, efficient customer transactions and offers company-approved services and products to create a positive customer experience. The role facilitates vehicle rentals by verifying and documenting driver information, supporting efficient rental and return processes, and assisting customers with rental terms, vehicle features, and related services.

Seasonal employment begins in mid-May 2027 and ends on or before October 31, 2027, for no more than 180 days. The position is based in an Enterprise Mobility office in the Brooklyn, Connecticut area and pays $19.00 per hour. Full-time schedules are 40 hours per week; multiple schedules are available, including weekends and holidays, with schedules discussed during the interview process.

Requirements

• Must be at least 18 years old.
• High school diploma or GED required.
• Must have a valid U.S. driver's license, with no more than two moving violations and/or at-fault accidents in the past three years.
• Must have no drug- or alcohol-related conviction (DWI/DUI) on record in the past five years.
• At least six months of prior customer service experience required.
• Basic experience and understanding of a PC and Microsoft Office products required.
• Must be authorized to work in the United States and must not require work authorization sponsorship now or in the future.

Responsibilities

• Meet and greet customers professionally, courteously, and promptly.
• Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services; offer optional protection products, upgrades, fuel options, and additional equipment.
• Assist customers by providing directions, maps, local-area information, and relevant service information.
• Answer incoming calls about reservations, rate quotes, and general questions, and provide information and resolutions to customers, other branches, and vendors.
• Make outgoing calls for callback management and other assigned purposes.
• Help assess the condition of rental vehicles upon return.
• Notify management of known customer problems.
• Notify management of known vehicle problems and required vehicle maintenance.
• Build knowledge and skills, and pursue on-the-job training, development opportunities, and company-sponsored classroom training.

Benefits

• Employee discounts on car rentals, car purchases, and more.
• 401(k) retirement plan with company match.
• Paid time off accrued at one hour for every 30 hours worked, available after 120 cumulative days with the company.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED