Seasonal Customer Service Representative - Torrington, CT

Enterprise Mobility • Torrington, CT

1d • Onsite

About The Position

The Seasonal Customer Service Representative provides friendly, efficient customer service and offers company-approved services and products. The role supports the rental process by verifying and documenting driver information to help ensure efficient rental and vehicle-return experiences. The seasonal employment window begins in mid-May 2027 and ends on or before October 31, 2027, for no more than 180 days. The position pays $19.00 per hour and is based at an office in the Greater Torrington, Connecticut area. Full-time schedules are 40 hours per week; multiple schedules are available, including weekends and holidays, with schedules discussed during the interview process.

Requirements

• Must be at least 18 years old.
• High school diploma or GED required.
• Must currently hold a valid U.S. driver's license with no more than two moving violations and/or at-fault accidents within the past three years.
• Must have no drug- or alcohol-related conviction (DWI/DUI) on record within the past five years.
• At least six months of prior customer service experience required.
• Basic experience and understanding of a PC and Microsoft Office products required.
• Must be authorized to work in the United States and must not require work-authorization sponsorship now or in the future.

Responsibilities

• Meet and greet customers professionally, courteously, and promptly.
• Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services; offer optional protection products, upgrades, fuel options, and additional equipment.
• Assist customers by providing directions, maps, local-area information, and relevant service information.
• Answer incoming calls about reservations, rate quotes, and general questions; provide information and resolve issues for customers, other branches, and vendors.
• Make outgoing calls for callback management and other assigned purposes.
• Help assess the condition of rental vehicles upon return.
• Notify management of known customer problems.
• Notify management of known vehicle problems and required maintenance.
• Build knowledge and skills, pursue on-the-job training and development, and attend company-sponsored classroom training as applicable.

Benefits

• Employee discounts on car rentals, car purchases, and other offerings.
• 401(k) retirement plan with company match.
• Paid time off earned at one hour for every 30 hours worked, available after 120 cumulative days with the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED