Seasonal Customer Service Representative - Vernon/Willimantic, CT

Enterprise Mobility • Vernon, CT

1d • Onsite

About The Position

The Seasonal Customer Service Representative provides friendly, efficient customer transactions and offers company-approved services and products to create a positive customer experience. The role also facilitates rental transactions by verifying and documenting driver information to support efficient rentals and returns.

The seasonal employment window begins in mid-May 2027 and ends on or before October 31, 2027, with employment limited to a maximum of 180 days. The position is based at an office in the Greater Vernon, Connecticut area and pays $19.00 per hour. Full-time schedules are 40 hours per week; multiple schedules are available, including weekends and holidays, and schedules will be discussed during the interview process.

Requirements

• Must be at least 18 years old.
• High school diploma or GED required.
• Must have a valid U.S. driver's license, with no more than two moving violations and/or at-fault accidents in the past three years.
• Must have no drug- or alcohol-related conviction (DWI/DUI) on record in the past five years.
• At least six months of prior customer service experience.
• Basic experience and understanding of a PC and Microsoft Office products.
• Must be authorized to work in the United States and not require work-authorization sponsorship now or in the future.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services, including optional protection products, upgrades, fuel options, and additional equipment.
• Assist customers with directions, maps, local-area information, and appropriate service information.
• Answer incoming calls regarding reservations, rate quotes, general questions, and customer information or resolution needs, including calls from other branches and vendors.
• Place outgoing calls for callback management and other assigned purposes.
• Help assess the condition of rental vehicles upon return.
• Notify management of known customer problems.
• Notify management of known vehicle problems and required vehicle maintenance.
• Build knowledge and skills through on-the-job training, development opportunities, and company-sponsored classroom training.

Benefits

• Employee discounts on car rentals, car purchases, and more.
• 401(k) retirement plan with company match.
• Paid time off: earn one hour for every 30 hours worked, available to use after 120 cumulative days with the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED