Teller - Vernon, CT

M&T Bank•Vernon Rockville, CT

3d•Onsite

About The Position

The Teller specializes in the branch customer experience through digital engagement, lobby management, transaction processing, and retail servicing. The role processes financial transactions accurately and efficiently, provides exceptional service, addresses routine customer problems, and coordinates with appropriate Bank areas to resolve branch operational issues. The jobholder is expected to demonstrate empathy, customer centricity, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking while supporting the Company’s culture and brand. The position also requires staying current on operational changes and making sound risk-management decisions to help prevent losses and reduce fraudulent activity.

Requirements

High school diploma or equivalent (GED).
At least 6 months of customer service experience, including data entry and/or cash handling experience.
Proven verbal communication skills.
Proven interpersonal skills.
Proven ability to demonstrate exceptional customer service.
Well-organized.
Proven time management skills.
Proven prioritization skills.
Proficient with internet user-level technology.
Ability to stand for long periods of time.
Prolonged use of hands and fingers.
Ability to lift objects weighing 5–30 pounds.
Ability to read fine print.
Ability to interact with customers in an open, face-to-face work environment.

Nice To Haves

Bilingual skills based on branch needs.

Responsibilities

Follow customer service standards and provide a differentiated experience by understanding customer needs and delivering appropriate solutions.
Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service options that meet their needs.
Manage the lobby by greeting customers, proactively identifying their immediate needs, and taking ownership of addressing them.
Accurately balance and process customer transactions in accordance with Bank Policy.
Own escalated account service issues through resolution and accurately record customer complaints in the appropriate system.
Transition identified sales opportunities and introduce customers to the appropriate banking partner.
Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire transfer activities.
Process customer and account maintenance accurately.
Complete Consumer AML, BSA, and KYC-related activities.
Follow applicable compliance and operational risk controls in accordance with Company and regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Complete other related duties as assigned.