Customer Service Representative - CT

Mohawk Industries•Miami, FL

About The Position

Dal-Tile, a subsidiary of Mohawk Industries and a U.S. manufacturer of tile and natural stone, is seeking a Customer Service Representative. The role provides customer support through phone, email, and in-person interactions, including assisting walk-in customers, answering inquiries, providing samples, and completing sales transactions. Showroom duties include guiding customers and helping them select products. The representative coordinates between the Company and customers to deliver a high level of service and support and ensure customer satisfaction. The position also involves managing customer records and sales opportunities, processing transactions, and preparing shipping documentation. The representative works with the Sales Representative and stays informed about company products and services. Dal-Tile describes a family-friendly work environment, opportunities for advancement, and a comprehensive benefits package.

Requirements

High school diploma or GED equivalency.
At least 1 year of customer service experience.
Excellent oral and written communication skills and the ability to interact effectively with individuals at all organizational levels.
Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
Strong organizational and problem-solving skills.
Goal-oriented approach focused on excellent customer service.
Strong interpersonal relationship-building skills.
Proficiency with PCs and navigating a multi-window environment.
Intermediate skills in MS Outlook, Word, and Excel.
Detail-oriented, with the ability to multitask, manage priorities, and manage time effectively.

Nice To Haves

Experience focused on customer account management.

Responsibilities

Provide customer service through phone, email, and in-person interactions.
Build and nurture strong customer relationships.
Assist customers with selecting products that meet their needs and guide them through the showroom.
Retrieve and provide product samples to showroom customers.
Maintain accurate customer contact information and transaction records.
Follow up with customers about quotes, inquiries, and sales opportunities.
Process sales transactions and payments and generate sales orders.
Create shipping orders and packing lists.
Answer inbound sales calls and make outbound calls.
Maintain and create marketing materials.
Collaborate with the Sales Representative.
Stay informed about company products and services.
Perform additional duties as required.