Seasonal Customer Service Representative - Brooklyn, CT

Enterprise • Brooklyn, CT

2d • Onsite

About The Position

The Seasonal Customer Service Representative provides friendly, efficient customer transactions and offers company-approved services and products to create a positive customer experience. The role also facilitates rental transactions by verifying and documenting driver information to support efficient rental and vehicle return processes. This is a seasonal, full-time position in the Brooklyn, Connecticut area, scheduled for 40 hours per week. The seasonal employment window begins in mid-May 2027, ends on or before October 31, 2027, and cannot exceed 180 days. The position pays $19.00 per hour. Schedules are discussed during the interview process and may include weekends and holidays.

Requirements

• Must be at least 18 years old.
• High school diploma or GED required.
• Must currently hold a valid U.S. driver's license, with no more than two moving violations and/or at-fault accidents in the past three years.
• Must have no drug- or alcohol-related conviction on record (DWI/DUI) in the past five years.
• At least six months of prior customer service experience required.
• Basic experience and understanding of a PC and Microsoft Office products required.
• Must be authorized to work in the United States and must not require work authorization sponsorship from the company now or in the future.

Responsibilities

• Meet and greet customers professionally, warmly, and promptly.
• Provide efficient customer service by explaining rental terms and conditions, vehicle features, and services, and offering optional protection products, upgrades, fuel options, and additional equipment.
• Assist customers with directions, maps, local area information, and relevant service information.
• Answer incoming calls regarding reservations, rate quotes, and general questions, and provide information and resolution for customers, other branches, and vendors.
• Make outgoing calls for callback management and other assigned purposes.
• Help assess the condition of rental vehicles upon return.
• Notify management of known customer problems.
• Notify management of known vehicle problems and required vehicle maintenance.
• Build knowledge and skills continuously and pursue on-the-job training, development opportunities, and company-sponsored classroom training.

Benefits

• Employee discounts on car rentals, car purchases, and more.
• 401(k) retirement plan with company match.
• Paid time off earned at one hour for every 30 hours worked, available to use after 120 cumulative days with the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED