Seasonal Customer Service Representative - Torrington, CT

Enterprise • Torrington, CT

2d • Onsite

About The Position

The Seasonal Customer Service Representative provides friendly, efficient customer transactions and offers company-approved services and products to create a positive customer experience. The role also facilitates vehicle rentals and returns by verifying and documenting driver information. The seasonal employment period begins in mid-May 2027 and ends on or before October 31, 2027, with employment not exceeding 180 days. The position is based in an Enterprise Mobility office in the Greater Torrington, Connecticut area and pays $19.00 per hour. Full-time schedules are 40 hours per week, with schedule details discussed during the interview process. Multiple schedules are available, including weekends and holidays.

Requirements

• Must be at least 18 years old.
• High school diploma or GED required.
• Must currently have a valid U.S. driver's license, with no more than two moving violations and/or at-fault accidents within the past three years.
• Must have no drug- or alcohol-related conviction on record (DWI/DUI) within the past five years.
• Must have at least six months of prior customer service experience.
• Must have basic-level experience and understanding of a PC and Microsoft Office products.
• Must be authorized to work in the United States and not require work authorization sponsorship from the company now or in the future.

Responsibilities

• Meet and greet customers professionally, courteously, and promptly.
• Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services, and by offering optional protection products, upgrades, fuel options, and additional equipment.
• Assist customers with directions, maps, local area information, and appropriate service information.
• Answer incoming calls about reservations, rate quotes, and general questions, and provide information and resolution for customers, other branches, and vendors.
• Make outgoing calls for callback management and other assigned purposes.
• Help assess the condition of rental vehicles upon return.
• Notify management of known customer problems.
• Notify management of known vehicle problems and required maintenance.
• Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and participate in company-sponsored classroom training.

Benefits

• Employee discounts on car rentals, car purchases, and more.
• 401(k) retirement plan with company match.
• Paid time off: earn one hour of PTO for every 30 hours worked; PTO is available after 120 cumulative days with the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED