Seasonal Customer Service Representative - Vernon/Willimantic, CT

Enterprise • Vernon, CT

2d • Onsite

About The Position

The Seasonal Customer Service Representative provides friendly, efficient customer service and offers company-approved services and products. The role supports the rental process by verifying and documenting driver information to help ensure timely rental and return experiences. The seasonal employment period begins in mid-May 2027 and ends on or before October 31, 2027, with employment limited to no more than 180 days. The position is based at an office in the Greater Vernon, Connecticut area and pays $19.00 per hour. Full-time schedules are 40 hours per week; available schedules include weekends and holidays, with specific schedules discussed during the interview process.

Requirements

• Must be at least 18 years old.
• High school diploma or GED required.
• Must have a valid U.S. driver's license, with no more than two moving violations and/or at-fault accidents within the past three years.
• Must have no drug- or alcohol-related conviction on record (DWI/DUI) within the past five years.
• At least six months of prior customer service experience required.
• Basic experience and understanding of a PC and Microsoft Office products required.
• Must be authorized to work in the United States and not require company sponsorship for work authorization now or in the future.

Responsibilities

• Meet and greet customers professionally, warmly, and promptly.
• Provide efficient customer service by explaining rental terms and conditions, vehicle features, and available services, including optional protection products, upgrades, fuel options, and additional equipment.
• Assist customers by providing directions, maps, local-area information, and relevant service information.
• Answer incoming calls regarding reservations, rate quotes, and general questions, and provide information and resolution for customers, other branches, and vendors.
• Place outgoing calls for callback management and other assigned purposes.
• Help assess the condition of vehicles upon return.
• Notify management of known customer problems.
• Notify management of known vehicle problems and required maintenance.
• Build knowledge and skills, and pursue on-the-job training, development opportunities, and company-sponsored classroom training.

Benefits

• Employee discounts on car rentals, car purchases, and more.
• 401(k) retirement plan with company match.
• Paid time off accrual of one hour for every 30 hours worked, available for use after 120 cumulative days with the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED