Customer Service Representative

Rocket City HR•Huntsville, AL

About The Position

The Customer Service Representative serves as a key liaison between customers, the sales team, production, purchasing, and other departments. The role provides customer support for product and service inquiries, coordinates customer requirements internally, and maintains timely communication throughout the sales and production process. It is suited to someone who enjoys building customer relationships, solving problems, facilitating sales, and supporting technical products and services in a manufacturing environment. The representative is the primary point of contact for inquiries about products, services, quotes, orders, repairs, and calibration services. The role supports quote preparation, order processing, customer follow-up, and account management; coordinates requirements and project updates with machine shop, engineering, and production personnel; and helps customers identify appropriate load cells, weighing components, calibration services, and related measurement solutions. The position also maintains accurate customer, order, and service records and contributes to customer satisfaction and operational improvement. Applicants are subject to background checks and a drug screen as part of the hiring process.

Requirements

At least 2 years of experience in customer service, inside sales, sales support, industrial distribution, manufacturing, or technical support.
Excellent written and verbal communication skills.
Strong interpersonal skills and ability to work effectively with customers, sales personnel, and production teams.
Exceptional organization, multitasking, and time management abilities.
Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
Ability to learn technical products and clearly communicate product information to customers.
Strong attention to detail and commitment to customer satisfaction.
High school diploma or equivalent.

Nice To Haves

Associate degree preferred.
Knowledge of load cells, force measurement systems, industrial scales, weighing equipment, calibration services, or related industrial instrumentation.
Experience supporting customers in manufacturing, aerospace, defense, industrial, or technical environments.
Familiarity with ERP, CRM, or manufacturing order management systems.
Experience reading technical specifications, product catalogs, or engineering documentation.

Responsibilities

Respond to customer inquiries about products, services, quotes, orders, repairs, and calibration services through timely, professional, and accurate written and verbal communication.
Collaborate with the sales team on quote preparation, order processing, customer follow-up, and account management activities.
Coordinate customer requirements and project status updates with machine shop personnel, engineering staff, production teams, and other internal departments.
Communicate lead times, order status, shipment information, and project updates to customers.
Assist customers in identifying appropriate load cells, weighing components, calibration services, and related measurement solutions.
Enter and maintain accurate customer, order, and service records in company systems.
Process purchase orders, sales orders, and service requests with attention to detail.
Resolve customer concerns, complaints, and service issues professionally and courteously.
Support continuous improvement efforts to enhance customer satisfaction and operational efficiency.
Maintain knowledge of company products, services, and industry applications.
Deliver outstanding customer experiences, maintain clear communication between customers and internal teams, and support accurate order processing.