Customer Service Representative
EssilorLuxottica Group•Youngstown, OH
About The Position
The Customer Service Representative for Classic Optical Laboratories provides exceptional service to internal and external customers. The role acts as the lead contact for designated health plans, contracts, and customers, handles order-status inquiries, communicates claim denials and delayed-order updates to providers, and reviews prior authorization requests. The position reports to the Customer Service Manager.
Requirements
- High school diploma or equivalent.
- Prior customer service experience.
- Strong communication skills.
- Proficiency with Microsoft Office.
Nice To Haves
- 1–2 years of previous related experience and/or training experience.
Responsibilities
- Act as lead person for designated health plans, contracts, and customers.
- Answer phone calls regarding order status.
- Communicate claim denials to providers via mail, email, or fax.
- Monitor delayed orders and communicate updates to providers.
- Review prior authorization requests.
Benefits
- Health care.
- Retirement savings.
- Paid time off/vacation.
- Employee discounts.
- A competitive bonus and/or commission plan may be offered.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
