Customer Service Representative

One GI, LLC • Beavercreek, OH

11d • Onsite

About The Position

Dayton Gastroenterology is seeking an enthusiastic Customer Service Representative to join its team in Beavercreek, Ohio. The role serves as a first point of contact for patients and focuses on compassionate, respectful service throughout their healthcare experience. The representative answers and routes calls, supports appointment scheduling, maintains patient and referral information, and communicates with patients, referring physicians, and referring offices.

Requirements

• High school diploma or equivalent.
• Telephone charisma and excellent communication and customer service skills.
• Demonstrate a friendly, helpful manner, individual responsibility, and accountability.

Nice To Haves

• Previous medical office experience.
• Medical terminology coursework.

Responsibilities

• Answer and route calls efficiently according to practice standards.
• Update demographic information in the practice management database.
• Provide patients with appropriate forms, literature, and instructions.
• Document patient interactions, patient education, and other communications.
• Communicate with referring physicians about requests concerning scheduled appointment dates and times.
• Collect, sort, and stamp outgoing correspondence from schedulers.
• Schedule, reschedule, and cancel routine office visits.
• Communicate office cancellations to the physician’s medical assistant when the patient does not reschedule.
• Notify referring physicians of patient appointments or inability to schedule patients.
• Process and update referral, demographic, and insurance information in the practice management database.
• Verify insurance coverage when applicable.
• Enter ASAP referrals, record them in the practice management database, and distribute requests to the ASAP scheduler.
• Contact referring offices to resolve referral problems or questions.
• Import referrals from the fax queue and manage and import direct-message referrals.

Benefits

• Paid time off.
• 401(k) plan with employer match.
• Education reimbursement opportunities with annual support based on employment status.
• Internal growth opportunities, training, and development.
• Health and supplemental benefits, with FSA and HSA options.
• Referral bonus for referring a successful candidate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED