Customer Service Rep (CRL)

Oldcastle BuildingEnvelope • Dallas, TX

1d

About The Position

The Customer Service Representative – Distribution Center manages customer communications through phone, email, and chat while supporting the operational activities of assigned distribution centers. The role serves as a communication link between customers, operations, transportation, inventory, and internal support teams to help ensure accurate order processing, timely issue resolution, and a quality customer experience.

Requirements

• High school diploma or equivalent required.
• At least 2 years of customer service, call center, logistics, or distribution support experience.
• Strong written and verbal communication skills.
• Experience managing phone and email customer interactions.
• Strong organizational and multitasking abilities.
• Proficiency with Microsoft Office applications.
• Ability to work in a fast-paced operational environment.

Nice To Haves

• Associate or bachelor’s degree.
• SAP or ERP system experience.
• Manufacturing, distribution, logistics, or supply chain industry experience.
• Experience supporting multi-location operations.

Responsibilities

• Manage inbound and outbound customer communication through phone, email, and chat platforms.
• Process customer orders, order updates, delivery inquiries, and service requests.
• Coordinate with distribution center personnel to provide shipment status, inventory availability, lead times, and delivery updates.
• Monitor customer orders from entry through fulfillment and delivery completion.
• Resolve customer concerns and escalate complex issues as appropriate.

Benefits

• Industry-competitive benefits at the lowest cost to the employee.
• PTO and holidays, including floating holidays employees can choose.
• Potential for annual raises and bonuses through a pay-for-performance culture.
• Training to equip employees with the knowledge and skills needed to succeed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED