Customer Service Rep

Sarasota Clerk of the Circuit Court and County Comptroller • Sarasota, FL

6d

About The Position

The Customer Service Representative works in the Clerk and Comptroller’s Customer Service Department, processing transactions accurately and in compliance with applicable laws, administrative orders, and internal policies. The role provides support to the public, records documents, responds to customer inquiries, processes and maintains official records, and performs clerical and administrative tasks. It requires careful attention to detail, professionalism, strong communication and organizational skills, and the ability to follow written procedures while managing multiple priorities in a fast-paced environment.

The Recording Customer Service Representative processes passports, issues marriage licenses, and records official records. The role requires accurately and efficiently processing recording data, navigating legal documentation, and properly indexing records to protect the integrity of the official records system. The representative also supports continuity of operations planning by understanding emergency response protocols and assisting with critical functions as needed to help keep essential court services operational during emergencies.

The position additionally supports long-range planning, project coordination, and documentation of executive-level decisions as part of the Executive Division. It is expected to foster collaboration and demonstrate accountability while upholding the organization’s values of Integrity, Making a Difference, Proficiency, Accountability, Commitment, and Trustworthiness. The Clerk and Comptroller may change or assign other duties consistent with the organization’s mission, values, and goals.

Requirements

• High school diploma or GED.
• Proven experience in a legal or judicial setting, records management, customer service, or a related administrative role; preferably in a highly regulated industry.
• Strong attention to detail, communication, organizational, and time-management skills.
• Ability to follow written procedures for a significant range of tasks and manage multiple priorities in a fast-paced environment.
• Ability to process and maintain official records and comply with legal requirements and established policies and procedures.

Nice To Haves

• Associate or bachelor’s degree.
• Relevant field of study such as Business, Business Management, Business Administration, Public Administration, Communications, English, or a related discipline.
• LEAN certification.
• Six Sigma certification.
• Project Management Professional (PMP) certification.

Responsibilities

• Process transactions accurately and in compliance with applicable laws, administrative orders, and internal policies and procedures.
• Interact with and provide professional customer service to the public.
• Record documents and respond to customer inquiries.
• Process passports and issue marriage licenses.
• Process recording data accurately and in a timely manner, navigate legal documentation, and properly index official records.
• Process and maintain official records and perform clerical and administrative tasks.
• Support continuity of operations planning by understanding emergency response protocols and assisting with critical functions as needed.
• Support long-range planning and project coordination, and document executive-level decisions.
• Foster collaboration and uphold the organization’s core values and standards of professionalism.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED