Will Call Customer Service Rep (CRL)

Oldcastle BuildingEnvelope•Secaucus, NJ

6d•$21 - $21

About The Position

The Will Call Customer Service Rep provides exceptional service to C.R. Laurence customers by applying detailed product knowledge to offer solutions and create a positive experience for internal and external customers. The role also provides general administrative support in a hectic, fast-paced environment and serves as an ambassador for the company through daily interactions. The representative processes orders and payments, responds to customer inquiries, handles telephone and in-person interactions, and maintains customer records. They build professional relationships, communicate courteously, and adapt to different customer needs.

Requirements

At least 1 year of office support experience in a customer service role.
High school diploma or equivalent.
Ability to work in a fast-paced team environment.
Strong organizational skills, including the ability to prioritize effectively and help keep others organized.
Effective communication and professional conduct, with excellent written and verbal communication skills.
Critical and independent thinking skills to anticipate and resolve issues.
Strong time-management and organizational skills to multitask successfully.
Ability to maintain poise and professionalism in stressful situations.
Ability to handle difficult situations and dissatisfied customers calmly and professionally.
Ability to read and perform simple mathematical calculations.

Responsibilities

Maintain broad knowledge of clients, products, and services.
Document customer interactions and transactions.
Listen attentively to customer needs and concerns and demonstrate empathy.
Accurately and promptly process over-the-counter, telephone, faxed, and emailed orders.
Receive and process Will Call and telephone payments, including cash and debit payments.
Answer a multi-line telephone professionally.
Interact with customers face to face.
Develop and maintain productive relationships with internal and external customers, clarifying service requirements and expectations.
Respond promptly, professionally, and courteously to inquiries from internal associates, manufacturers, and customers.
Build customer trust through open and interactive communication.
Engage customers and adapt to different customer requirements and requests.
Maintain customer interaction records, process customer accounts, and file documents.
Perform other duties as assigned.