Customer Service / Will Call

Harbor Foods Group • Kent, WA

6d

About The Position

Provide excellent customer service and support to customers and Team Members from the Will Call desk. The role handles order entry and phone orders, tracks shipments, processes credits and payments, and helps resolve order issues. It also coordinates with customers, Team Members, vendors, brokers, the Sales team, and the QIA department to support sales opportunities and manage market recalls.

The schedule is Monday through Friday, 7:00 AM to 3:30 PM, with flexibility to work some holidays. The pay range is $21.00–$25.00 per hour.

Requirements

• High school diploma or equivalent.
• 1–2 years of customer service experience.
• Basic computer skills, including Microsoft Office and data entry.
• Strong communication and customer service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic math and problem-solving skills.
• Ability to work independently and as part of a team.
• Flexible schedule, including some holidays.
• Ability to understand and respond to the needs of internal and external customers.
• Ability to pass a background investigation and drug test.

Responsibilities

• Accurately and efficiently enter orders using a computer.
• Prepare reports as needed and work with customers and Team Members to solve problems.
• Notify Team Members or customers about substitutions or out-of-stock items.
• Work with vendors, brokers, and Sales Team Members to optimize sales opportunities, samples, and receipt of special-delivery products.
• Track order shipments.
• Participate in Customer Service Survey calls.
• Provide call support for market recalls and coordinate customer pick-ups, credits, and documentation with customers, Team Members, and the QIA department.
• Take and process phone orders for pick-up by customers, sales representatives, and vendors.
• Process credit memos, invoices, and receipts, and work to resolve order problems.
• Reconcile daily receivables and prepare daily deposit slips for cash and checks received.
• Perform other duties as assigned.

Benefits

• Paid vacation, sick, personal, and holiday time.
• Comprehensive medical, dental, vision, and life insurance.
• 401(k) retirement plan with a generous employer match.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED