Will Call Associate

Hajoca•Dallas, TX

About The Position

The Will Call Associate performs counter sales, warehouse, and driving tasks to provide customer service and meet customer expectations. The role supports walk-in customers at will-call sales counters and field customers at off-site delivery locations. It also includes receiving vendor shipments and customer returns, maintaining warehouse and counter sales areas, and picking, documenting, and packing customer orders. The associate assists customers purchasing or picking up merchandise, processes sales orders and cash-sale returns, and provides product, pricing, and availability information. The position includes loading and unloading trucks, making merchandise deliveries and pickups, operating trucks safely, maintaining inventory awareness, and following company safety standards and assigned compliance training.

Requirements

At least 1 year of warehouse and material handling experience.
Outstanding customer service, verbal communication, and listening skills.
Ability to build and maintain positive working relationships with customers, vendors, and coworkers.
Ability to quickly develop comprehensive knowledge of products sold at the Profit Center.
Ability to learn and operate computer systems used in warehouse operations, deliveries, and order processing.
Knowledge of, and ability to apply, safety precautions in a warehouse and material handling environment.
Knowledge of laws, rules, and regulations governing motor vehicles, including commercial motor vehicles subject to Department of Transportation regulations.
Ability to learn to safely operate a forklift and other material handling equipment used at the Profit Center.
Ability to remain calm and function effectively in stressful, unexpected, or emergency situations.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Ability to read, write, speak, and understand English.

Nice To Haves

At least 1 year of sales and customer service experience is preferred.

Responsibilities

Assist customers purchasing or picking up merchandise at the Profit Center.
Provide sales and support to walk-in customers at will-call counters and to field customers at off-site delivery locations.
Accurately process and fill sales orders generated at the sales counter.
Provide reliable information about product specifications, pricing, and availability.
Keep the counter area and merchandise displays clean, neat, current, stocked, and safely displayed.
Process cash-sale returns and refund paperwork according to company policy and procedure.
Receive vendor shipments and customer return material; process vendor shipments and customer returns.
Stock and maintain warehouse and counter sales areas.
Pick, document, and pack customer orders.
Load and unload trucks and perform merchandise deliveries and pickups.
Operate trucks safely and in compliance with company rules and applicable laws and regulations; destinations may include job sites, customer facilities, vendor facilities, other Hajoca locations, other wholesalers, or locations directed by management.
Inform the supervisor of inventory levels or stock depletions that could affect customer service.
Perform job functions in accordance with company safety standards and complete assigned safety and compliance training.
Perform other reasonably related duties as assigned by the immediate supervisor or management.