Counter/Will Call Associate

Famous Supply•Fremont, OH

About The Position

Counter Sales & Will Call Associates at Famous Supply provide customer service in person and over the phone. They help contractor customers obtain materials quickly by fulfilling and preparing orders for the Express Will Call Counter. Famous Supply is a wholesale distributor serving contractors, builders, and remodelers in HVAC, Plumbing, Building Products, Lighting, and Industrial/PVF. Founded in 1933, the company is family-owned and emphasizes its Core Values of Family, Trust, Communication, Teamwork, and Continuous Improvement, practiced through its 40 Fundamentals for Living the Famous Way.

Requirements

Knowledge of HVAC and/or plumbing.
Strong customer service mindset.
Basic computer skills.
Ability to stand for most of an 8-hour shift.
Ability to work in a fast-paced environment.
Ability to lift at least 50 lbs.

Nice To Haves

Forklift experience.
RF scanner experience.
Warehouse experience.

Responsibilities

Deliver friendly, helpful customer service.
Understand customer needs and recommend appropriate products and solutions.
Process, schedule, and manage customer orders, open orders, and bids.
Pull and prepare orders from the warehouse for customers.
Ensure Will Call orders are fulfilled accurately and ready for pickup within 30 minutes.
Handle products with care to prevent damage.
Operate equipment such as an order picker, including at high heights, to retrieve items.
Assist customers efficiently at the counter and Will Call area.
Maintain clean, organized counter and Will Call areas.