Will Call Associate- Union

Sysco•Kent, WA

9d•$31

About The Position

This position ensures professional, accurate, and timely processing of will-call orders. The role is customer-facing at the will-call desk and handles the transactional side of the will-call process, including running invoices, collecting payment when necessary, and supporting Customer Service. Sysco describes itself as a global foodservice distributor with more than 71,000 colleagues, a fleet of more than 13,000 vehicles, approximately 333 distribution facilities worldwide, and more than 700,000 customer locations. The company offers opportunities for personal and professional growth and states that applicants must be currently authorized to work in the United States. This opportunity is available through Sysco Corporation, its subsidiaries, and affiliates.

Requirements

High school diploma or equivalent.
One year of experience in customer service or a customer-facing role.
Ability to speak effectively with customers or associates and use exemplary listening skills to facilitate two-way communication.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Problem-solving skills.
Strong verbal and written communication skills.
Ability to read, write, and speak English.
Ability to use a data-entry portal or CRT.
Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Responsibilities

Coordinate customer will-call orders, including generating and coordinating pickups.
Provide customer-service sales support as needed and enter national-account special orders and customer orders.
Arrange van deliveries, generate them for routing, and ensure they are picked and staged by the warehouse.
Organize intercompany and vendor pickups and BRTs.
Provide backup for Sales Admin with E-Sysco, receptionist duties, and other assigned roles.
Bill add-ons, daily donations, office-supply orders, and customer-billing-only invoices.
Set up UPS shipments through will call when needed.
During downtime, perform assigned duties and work the incoming-call queue for Customer Service.
Support the customer request-for-credit process.
Support the Employee Cash Sales Program by making and distributing inventory lists, taking and handing out orders, and collecting and turning in payments.
Run invoices and collect payment when necessary.