Will Call Associate- Union

Sysco•Sysco Seattle - Kent, MI

11d•$31

About The Position

The Will Call Associate ensures professional, accurate, and timely processing of will-call orders. This customer-facing role at the will-call desk handles the transactional side of the will-call process, including running invoices, collecting payment when necessary, and supporting Customer Service. The position also supports customer-service sales activities, order coordination, deliveries, shipments, billing, and related administrative tasks.

Requirements

High school diploma or equivalent.
One year of experience in customer service or a customer-facing role.
Ability to speak effectively with customers or organizational associates.
Exemplary listening skills to facilitate effective two-way communication.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Problem-solving skills.
Strong verbal and written communication skills.
Ability to read, write, and speak English.
Ability to use a data-entry portal or CRT.
Ability to perform each essential duty satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Responsibilities

Coordinate customer will-call orders and arrange pickups.
Provide customer-service sales support as needed and enter national accounts special orders and customer orders.
Arrange van deliveries by generating them for routing and ensuring they are picked and staged by the warehouse.
Organize intercompany and vendor pickups and BRTs.
Provide backup for Sales Admin with E-Sysco, receptionist duties, and other assigned roles.
Bill add-ons, daily donations, office supply orders, and customer-billing-only invoices.
Set up UPS shipments through will call when needed.
During downtime, perform assigned duties and handle incoming calls in the Customer Service work queue.
Support the customer request-for-credit process.
Support the Employee Cash Sales Program by preparing and distributing inventory lists, taking and distributing orders, and collecting and turning in payments.
Run invoices and collect payments when necessary.