Counter Sales/Will Call Associate

Famous Supply • Newark, OH

5d

About The Position

Famous Supply’s Counter Sales and Will Call Associates provide customer service in person and over the phone to contractor customers. They help customers get the materials they need by managing customer orders and fulfilling and preparing orders for the Express Will Call Counter. Branch hours are Monday through Friday, 6:30 a.m. to 4:30 p.m., and Saturday, 8 a.m. to 11 a.m.

Requirements

• HVAC and/or plumbing knowledge.
• Strong customer service mindset.
• Basic computer skills.
• Ability to stand for most of an 8-hour shift.
• Ability to work in a fast-paced environment.
• Ability to lift at least 50 lbs.

Nice To Haves

• Forklift experience.
• RF scanner experience.
• Warehouse experience.

Responsibilities

• Deliver friendly, helpful customer service.
• Understand customer needs and recommend appropriate products and solutions.
• Process, schedule, and manage customer orders, open orders, and bids.
• Pull and prepare orders from the warehouse for customers.
• Ensure Will Call orders are fulfilled accurately and ready for pickup within 30 minutes.
• Handle products with care to prevent damage.
• Operate equipment such as an order picker, including at high heights, to retrieve items.
• Assist customers efficiently at the counter and in the Will Call area.
• Maintain clean, organized counter and Will Call areas.

Benefits

• Health, vision, and dental insurance.
• Paid time off, including vacation and holidays.
• Paid maternity and paternity leave.
• 401(k) employer match.
• Bonus opportunity.
• Fitness reimbursement program.
• Associate referral bonus program.
• Learning and development opportunities.
• Leadership development program.
• Career growth opportunities.
• Family atmosphere and a strong culture through the company’s 40 Fundamentals.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed