Will Call Operations
About The Position
Rexel USA is seeking a Will Call Operations team member for its Talley team in Corona, California. This role supports the customer experience for Will Call by helping provide ease of ordering, product availability, and service excellence. The position supports customers' immediate and future needs while monitoring wait times, order-picking priorities, and checkout to help ensure a positive customer experience. The role coordinates pickup scheduling with Sales and Operations, manages orders and tickets, supports returns of cancelled merchandise to stock, and coordinates the disposition of delinquent Will Call orders. The position also assists with order picking during counter downtime, customer checkout, and loading materials into vehicles as needed. Additional duties may be assigned as business needs dictate. The position is full-time. The posting lists an hourly compensation range of USD 19.06 to USD 22.00, depending on qualifications, experience, and other considerations permitted by law; the stated base pay rate applies to Florida only.
Requirements
- Forklift certification is required.
- High school diploma or GED is preferred.
- Knowledge of product applications for carrier contractors.
- Strong organizational and time-management skills.
- Intermediate skills in MS Excel, Word, and Outlook.
Nice To Haves
- Sales and/or customer service experience.
- Warehouse picking and packing experience.
- High school diploma or GED.
Responsibilities
- Provide quotes and enter orders accurately for walk-in, email, and phone business using best practices.
- Proactively notify customers by email or phone when orders are ready.
- Coordinate customer pickup scheduling with Sales as needed.
- Use the Will Call calendar in Outlook and communicate priorities to Operations.
- Evaluate open orders when a customer arrives for pickup and include them when possible.
- Maintain the standard 15-day Will Call pickup policy.
- Account for all printed active tickets weekly.
- Confirm and close signed tickets and scan them into DocuShare daily.
- Facilitate Will Call check-in and check-out using sign-in sheets.
- Assist Operations with picking orders during counter downtime.
- Assist with customer checkout and load materials into vehicles as needed.
- Escalate urgent Will Call issues requiring higher-level attention.
- Respond to internal calls about Will Call service issues.
- Enter Quality Feedback Entries and assist with RGAs.
- Organize and maintain the Will Call area, including snacks.
- Follow company policies and procedures and demonstrate urgency, organization, attention to detail, adaptability, and calmness in high-stress situations.
Benefits
- Medical, dental, and vision insurance
- Life insurance
- Short-term and long-term disability insurance
- 401(k) with employer match
- Paid vacation and sick time
- Paid company holidays and flexible personal days per year
- Tuition reimbursement
- Health and wellness programs
- Flexible spending accounts
- HSA accounts
- Commuter transit benefits
- Optional pet insurance, legal assistance, critical illness insurance, home insurance, and auto insurance
- Employee discount programs
- Professional training and development programs
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
