Will Call Coordinator - Ozarks

PFG | Performance Good Group

5d

About The Position

The Will Call Coordinator provides service to customers, sales and operating-company associates, and others picking up ordered food and non-food products through the location’s service or will-call area. The role may report to the warehouse or sales department and is part of the warehouse team. It involves selecting and palletizing products, organizing orders for pickup, processing invoices, handling payments, and performing related duties. The coordinator interacts with customers, associates, and vendors and needs strong customer-service, interpersonal, and organizational skills, as well as the ability to manage multiple priorities. All work must follow company safety and work-process policies and procedures.

Requirements

• High school graduate or GED.
• 6–12 months of order-selection and/or warehouse-related work experience operating a pallet jack and/or forklift.

Nice To Haves

• 1–3 years of foodservice-distribution warehouse-related work experience operating a pallet jack and/or forklift.
• Customer-service experience.
• Computer skills.
• Pallet jack and/or forklift certification.

Responsibilities

• Accurately, promptly, and safely select products from pick slots and palletize orders.
• Organize products for pickup in the assigned will-call area and keep that area clean, organized, and free of clutter and debris.
• Provide administrative support, including verbal and written communication, required paperwork, and system data entry; complete duties accurately and promptly.
• Analyze and interpret numerical data and perform basic math functions.
• Ensure count accuracy, record counts, and verify order quality and labeling against shipping documents.
• Communicate proactively and positively with customers, vendors, and company personnel.
• Apply food-safety and HACCP requirements in work activities and documentation.
• Provide backup warehouse support as needed, including receiving, let-downs, put-away, selection, sanitation, and loading.
• Perform other related duties as assigned.

Benefits

• Competitive pay and benefits.
• Day 1 health and wellness benefits.
• Employee Stock Purchase Plan.
• 401(k) employer matching.
• Education assistance.
• Paid time off.
• Growth opportunities.
• Safe and inclusive working environment with a culture of rewards, recognition, and respect.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED