Will Call Customer Service Rep (CRL)

Oldcastle BuildingEnvelope • Secaucus, NJ

6d

About The Position

The Will Call Customer Service Rep provides exceptional service to C.R. Laurence customers by understanding the company’s products and offering solutions to internal and external customers. The role also provides general administrative support in a hectic, fast-paced environment and represents the company in daily customer interactions.

The representative processes customer orders and payments, responds to inquiries, manages customer records, and builds productive relationships with customers, manufacturers, and internal associates. The position requires professional communication, organization, and the ability to manage multiple tasks and customer needs effectively.

Requirements

• One year of office support experience in a customer service role.
• High school diploma or equivalent.
• Ability to work in a fast-paced, team environment.
• Strong organizational skills, including the ability to prioritize and help keep others organized.
• Effective written and verbal communication and professional conduct.
• Critical and independent thinking skills to anticipate and resolve issues.
• Strong time-management and organizational skills to manage multiple tasks.
• Ability to remain professional under stressful situations and handle difficult situations or dissatisfied customers calmly.
• Ability to read and perform simple mathematical calculations.

Responsibilities

• Maintain broad knowledge of clients, products, and services.
• Document customer interactions and transactions.
• Listen attentively to customer needs and concerns and demonstrate empathy.
• Accurately and promptly process over-the-counter, phone, fax, and email orders.
• Receive and process Will Call customer payments and payments over the phone, including cash and debit.
• Answer multi-line telephones professionally and assist customers face to face.
• Develop and maintain productive relationships with internal and external customers, and clarify their service requirements and expectations.
• Respond promptly, professionally, and courteously to inquiries from associates, manufacturers, and customers.
• Build customer trust through open and interactive communication.
• Engage customers and adapt to different requirements and requests.
• Maintain customer records, process customer accounts, and file documents.
• Perform other duties as assigned.

Benefits

• Industry-competitive benefits at the lowest cost to the employee.
• PTO and holidays, including floating holidays.
• Potential annual raises and bonuses through a pay-for-performance culture.
• Training and equipment of the knowledge and skills needed to succeed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED