Customer Service Representative

Genuine Parts Company•Saginaw, MI

About The Position

Under close supervision, the Customer Service Representative accurately fulfills customer orders and manages incoming customer calls. The role responds to basic product inquiries, provides quotes, enters orders, and helps maintain customer relationships and satisfaction. It may involve sourcing products, managing inventory and backorders, determining shipping methods, preparing shipments, and handling returns. The position has no supervisory or budget responsibility. Duties may be added or modified by management.

Requirements

Typically requires a high school diploma or GED and zero to three years of related experience, or an equivalent combination.
Reliability, organization, and attention to detail.
Strong written, verbal, and listening communication skills.
Ability to multitask and manage time.
Moderate computer skills, including information processing, email communication, use of business systems, and internet product searches.

Nice To Haves

Product knowledge.
Excellent driving record.

Responsibilities

Respond to basic customer inquiries regarding products, provide quotes, and handle order entry.
Place customer orders by telephone, fax, email, electronic methods, or walk-in counter sales.
Negotiate sale and purchase prices within established parameters to influence gross profit.
Adjust non-contract customer pricing as appropriate to meet competitive demands while maximizing profit.
Build customer relationships to encourage repeat business and identify process improvements.
Order items to maintain appropriate inventory levels for customers.
Place orders without approval, when applicable, up to $5,000 per line and $10,000 per purchase order.
Source products from branch, distribution center, or supplier inventory.
Determine the most cost-effective shipping method for customer orders.
Partner with Account Representatives to ensure customer satisfaction.
Expedite backorders.
May pull inventory and prepare orders for shipment to customers.
May handle customer returns.
Perform other duties as assigned.