Robotics Customer Service Representative (Hybrid)

Stryker • Weston, FL

1d • Hybrid

About The Position

The Robotics Customer Service Representative handles incoming customer and field service calls and robotic part requests, enters orders, and facilitates shipments and returns. The role provides logistics support to sales and field personnel for capital sales and transfers involving domestic and international sites.

The representative enters robotic parts sales orders for external customers, Stryker Sales, Stryker Affiliates, Field Service Engineers, and internal requests in the Expandable System. The role maintains knowledge of robotic system software versions to help ensure accurate parts ordering, coordinates with Planning, Materials, and Distribution teams to support timely instrument shipments, and processes quality assurance complaints and RMAs, including return follow-up and replacement part processing.

Additional duties include managing system field upgrades associated with future CAPAs and ECNs, maintaining ECN requirements, creating sales orders and work orders or cases, and tracking activity in spreadsheets. The role also manages capital sales equipment logistics and capital inventory movement, including inventory transfers through the Millstone and Kenco distribution center systems.

The position is hybrid or onsite at 3365 Enterprise Ave, Weston, Florida. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. ET, with 10% travel. The stated pay range is $21.28–$26.78 per hour.

Requirements

• High school diploma or equivalent.
• At least 2 years of relevant experience.

Nice To Haves

• Demonstrated leadership, including the ability to delegate tasks, coordinate across departments, and guide peers effectively.
• Strong analytical, problem-solving, and independent decision-making skills, with a high level of execution and service orientation.
• Exceptional organization, attention to detail, and multitasking ability, including effective prioritization and follow-through.

Responsibilities

• Handle incoming customer and field service calls and robotic part requests.
• Enter robotic parts sales orders for external customers, Stryker Sales, Stryker Affiliates, Field Service Engineers, and internal requests in the Expandable System.
• Maintain knowledge of robotic system software versions to support accurate parts ordering.
• Coordinate with Planning, Materials, and Distribution teams to ensure timely shipment of instruments.
• Process quality assurance complaints and create RMAs; execute RMA procedures, follow up on returns, and process replacement parts as needed.
• Manage system field upgrades related to future CAPAs and ECNs; maintain ECN requirements and create sales orders, work orders or cases, and tracking spreadsheets.
• Provide logistics support to sales and field personnel for capital sales and transfers at domestic and international sites.
• Manage logistics for capital sales equipment and movement of capital inventory.
• Manage inventory movement through the Millstone and Kenco distribution center systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED