Customer Service Representative (Hybrid)

Ardent Mills•Denver, CO

1d•$26 - $35•Hybrid

About The Position

The Customer Service Representative (CSR) is the primary liaison between Ardent Mills’ external customers and internal stakeholders. The CSR manages relationships with an assigned customer base, serves as the voice of the customer within the business, and provides timely, professional service. The role calls for reliability, integrity, compliance, and safe, environmentally responsible, efficient work. The position is based in Denver, Colorado, and follows a hybrid arrangement requiring in-person work at the assigned office Tuesday and Wednesday each week, except when traveling for business.

Requirements

Bachelor’s degree or at least 3 years of customer service experience.
Ability to analyze details and solve problems.
Ability to balance competing priorities and multitask in a fast-paced environment.
Ability to deliver accurate results efficiently.
Willingness to lead by example, support team engagement, and positively influence others.
Proficiency with Microsoft Office, including Outlook, Excel, and Word.
Excellent verbal and written communication skills.
Availability for periodic evening and weekend after-hours coverage.
Ability to work in person at the assigned office location two days per week, Tuesday and Wednesday, except when traveling for business.

Nice To Haves

Customer service experience that includes order entry and customer relationship management.
Working knowledge of Microsoft GP or other ERP software.
Logistics and/or transportation experience.
Spanish bilingual skills are preferred but not required.

Responsibilities

Enter orders accurately, apply contracts, manage price confirmations, and solicit orders based on customer trends or inventory.
Coordinate with mill schedulers, transportation, sales, and supply chain to meet customer expectations.
Serve as a liaison between customers and Ardent Mills’ internal functions, building positive relationships through regular interaction and professional service.
Acquire and maintain customer insights and information, and share them with the business.
Resolve customer incidents in collaboration with involved parties, track customer relationships through the Incident Management Process, and communicate relevant information across the organization.
Track and communicate short-term changes in customer demand and escalate them as appropriate.
Organize and prioritize multiple tasks while meeting or exceeding deadlines.
Learn and apply new technology and share knowledge with others.
Work periodic after-hours coverage during evenings and weekends in addition to the usual schedule.

Benefits

Market-driven base pay; starting range of $25.90–$34.57.
Annual incentive eligibility; targeted MIP bonus of 5%.
Medical, dental, and vision coverage.
Health and dependent savings accounts.
Life and disability programs.
Voluntary benefit programs.
Company-sponsored wellness programs.
Retirement savings with company match.
Team Member and Family Assistance Program (EAP).
Paid time off and paid holidays.
Employee Recognition Program with rewards (RAVE).
Shift differential for eligible employees assigned to and working shifts outside standard business hours.