Robotics Customer Service Representative (Hybrid)

Stryker • Fort Lauderdale, FL

23h • $21 - $27 • Hybrid

About The Position

The Robotics Customer Service Representative handles incoming customer and field service calls and robotic part requests, enters orders, and facilitates shipments and required returns. The role also provides logistics support to sales and field personnel for domestic and international capital sales and transfers. The work is hybrid or onsite at 3365 Enterprise Ave, Weston, Florida, with a Monday–Friday schedule from 8 a.m. to 5 p.m. ET and 10% travel.

Requirements

• High school diploma or equivalent.
• At least 2 years of relevant experience.

Nice To Haves

• Demonstrated leadership, including the ability to delegate tasks, coordinate across departments, and guide peers.
• Strong analytical, problem-solving, and independent decision-making skills, with a high level of execution and service orientation.
• Exceptional organization, attention to detail, and multitasking ability, including effective prioritization and follow-through.

Responsibilities

• Handle incoming customer and field service calls and robotic part requests.
• Enter robotic-parts sales orders for external customers, Stryker Sales, Stryker Affiliates, Field Service Engineers, and internal requests in the Expandable System.
• Maintain knowledge of robotic-system software versions to ensure accurate parts ordering.
• Coordinate with Planning, Materials, and Distribution teams to ensure timely shipment of instruments.
• Process QA complaints, create RMAs, execute RMA procedures, follow up on returns, and process replacement parts.
• Manage system field upgrades through future CAPAs and ECNs for product releases; maintain ECN requirements and create sales orders, work orders/cases, and tracking spreadsheets.
• Manage logistics for capital sales equipment and track movement of capital inventory.
• Manage inventory movement through the Millstone and Kenco distribution centers.
• Provide logistics support to sales and field personnel for domestic and international capital sales and transfers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED