HYBRID Entry Level Customer Service Representative
About The Position
TEKsystems is hiring Member Service Representatives for a Fortune 100 financial institution in Pensacola, Florida. This role supports members in a fast-paced, high-volume contact center by responding to banking and financial inquiries, assisting with financial products, processing transactions, and providing account support. Representatives handle approximately 80–100 inbound calls per day and are expected to deliver exceptional customer service. This is a hybrid, contract-to-hire position. It is full-time at 40 hours per week, with schedules running Sunday through Friday or Monday through Saturday. Employees receive one rotating weekday off and one guaranteed weekend day off. Schedules are provided two weeks in advance. Multiple shifts are available between 10:00 AM and 9:30 PM CST, and candidates must be available for any assigned shift within a 9.5-hour flexibility window and have six-day availability. Candidates must be able to commute to the Pensacola campus as required. The pay rate is $19.75 per hour. Eligible benefits for this temporary role may include medical, dental and vision coverage; critical illness, accident and hospital coverage; a 401(k) retirement plan with pre-tax and Roth contributions; voluntary life and AD&D insurance; short- and long-term disability; a health spending account; transportation benefits; an employee assistance program; and time off or leave, such as PTO, vacation or sick leave. Eligibility and terms may depend on job classification, length of employment and plan or program terms.
Requirements
- High school diploma or GED.
- 1–2 years of recent customer service experience working directly with customers.
- Ability to thrive in a fast-paced, high-volume setting.
- Strong communication and problem-solving skills.
- Availability for six days of the week and any assigned shift within a 9.5-hour flexibility window.
- Ability to commute to the Pensacola campus as required.
Nice To Haves
- Experience in call centers, banking, collections or similar customer-facing environments.
Responsibilities
- Respond to member inquiries and requests in a high-volume contact center environment.
- Assist members with savings and checking accounts, consumer loans, credit cards, IRAs and other financial products.
- Process transactions and provide account support.
- Handle approximately 80–100 inbound calls per day while delivering exceptional customer service.
Benefits
- Medical, dental and vision coverage, if eligible.
- Critical illness, accident and hospital coverage, if eligible.
- 401(k) retirement plan with pre-tax and Roth post-tax contributions, if eligible.
- Voluntary life and AD&D insurance for employees and dependents, if eligible.
- Short- and long-term disability coverage, if eligible.
- Health Spending Account (HSA), if eligible.
- Transportation benefits, if eligible.
- Employee Assistance Program, if eligible.
- Time off or leave, including PTO, vacation or sick leave, if eligible.
- Competitive hourly pay.
- Hybrid work environment.
- Career growth opportunities within the financial services industry.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
