Entry Level Customer Service Representative

Alphabe Insight Inc•Fayetteville, NC

2d•$17 - $28

About The Position

Mark Rink is seeking a motivated and enthusiastic Entry Level Customer Service Representative to serve as the first point of contact for customers. The representative provides service and support to help ensure a positive customer experience. This role is intended for someone eager to learn, communicate effectively, and contribute to a customer-centric environment. The position includes responding to inquiries through phone, email, and chat; helping customers resolve product or service issues; documenting interactions; sharing information about products, services, and policies; and escalating complex issues when needed. The representative follows established communication guidelines to maintain consistent, high-quality customer service. Compensation is USD 17–USD 28 per hour.

Requirements

High school diploma or equivalent; additional education is a plus.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to remain calm and professional in challenging situations.
Willingness to learn and adapt to new processes and technologies.

Nice To Haves

Basic computer proficiency and familiarity with customer service software is desirable.
Additional education beyond a high school diploma or equivalent.

Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, and chat.
Assist customers in resolving product or service issues with patience and empathy.
Document customer interactions and maintain accurate records in the customer management system.
Provide detailed information about products, services, and policies to customers.
Escalate complex issues to appropriate departments or supervisors when necessary.
Follow established communication guidelines to ensure consistency and quality in customer service.