Entry Level - Customer Service Representative

TEKsystems•Lower Paxton Township, PA

8h•$19 - $19•Onsite

About The Position

TEKsystems is hiring an entry-level Customer Service Representative for an onsite position in Linglestown, Pennsylvania. The role supports customers and prospective customers of transportation- and government-related programs. Representatives handle account inquiries, applications, payments, account updates, issue resolution, correspondence, and reporting while providing responsive customer service. The position pays $19.00 per hour and follows a Monday–Friday daytime schedule. It is identified as a contract position.

Requirements

High school diploma or GED, required for onboarding.
Strong customer service and communication skills.
Basic computer proficiency and accurate data entry skills.
Knowledge of Microsoft Office and Windows applications.
Attention to detail and strong organizational skills.
Reliable attendance and dependable transportation.
Positive and professional attitude.
Must complete a drug screen and background check.
Review of any applicable toll violations or fines identified during the hiring process.

Nice To Haves

Customer service experience.
Call center experience; this is a plus but not required.
Experience handling inbound and outbound calls.

Responsibilities

Answer incoming calls from existing customers regarding account information.
Provide information and assistance to prospective customers.
Process new applications and payments over the phone.
Update and maintain customer account information.
Document customer concerns and resolve issues accurately.
Perform account maintenance, including changes, adjustments, and statement requests.
Explain account terms, conditions, policies, and procedures.
Conduct follow-up correspondence through email and mail.
Prepare daily activity and cash-out reports.
Deliver exceptional customer service while proactively addressing customer needs.

Benefits

Holiday pay.
PTO accrual.
Medical, dental, and vision benefits, if eligible.
Critical illness, accident, and hospital coverage, if eligible.
401(k) retirement plan with pre-tax and Roth post-tax contributions, if eligible.
Voluntary life and AD&D insurance for the employee and dependents, if eligible.
Short- and long-term disability coverage, if eligible.
Health Spending Account (HSA), if eligible.
Transportation benefits, if eligible.
Employee Assistance Program, if eligible.
Time off or leave, including PTO, vacation, or sick leave, if eligible.