Entry-Level Customer Service Representative (Full-Time)
About The Position
MCI is hiring an entry-level Customer Service Representative to support inbound and outbound customer service, technical support, and sales projects for a diverse client base. The role involves handling customer inquiries, resolving support issues, and identifying opportunities to recommend additional products and services. Representatives interact with hundreds of customers each week and are expected to deliver a strong customer experience while contributing positively as engaged team members. The position operates in a professional office environment. Employees are largely sedentary and sit or stand for long periods while using a computer and telephone headset. They regularly use office equipment and may occasionally move around the office or handle objects weighing up to 40 pounds. Applicants must complete an application on the company careers page, including screening questions and a brief pre-employment test. Employment is subject to work authorization requirements and may require a background or security investigation and drug screening, depending on program and location.
Requirements
- Must be at least 18 years old.
- High school diploma or equivalent.
- Strong written, verbal, and organizational communication skills.
- Ability to type at least 20 words per minute.
- Basic proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
- Familiarity with Windows operating systems.
- Dependable and punctual, with strong time-management skills.
- Strong problem-solving and conflict-resolution skills.
- Customer-focused, with empathy, patience, and professionalism.
- Ability to multitask, self-manage, and stay focused.
- Team-oriented and collaborative.
- Comfortable working in a fast-paced, dynamic environment.
- Strong interpersonal skills and ability to build rapport with customers and colleagues.
- Must be authorized to work in the country where the job is based.
- Must be willing to undergo a background or security investigation, potentially including fingerprinting, as applicable to the program and location.
- Must be willing to submit to drug screening, except in Canada.
Nice To Haves
- Experience in customer-facing roles such as retail, hospitality, or food service.
- Friendly, upbeat attitude, strong work ethic, and passion for delivering excellent customer experiences.
Responsibilities
- Answer inbound and outbound calls professionally and courteously.
- Resolve customer concerns efficiently, with the aim of achieving first-call resolution.
- Research internal systems to locate missing information and collaborate with other departments as needed.
- Document customer interactions accurately and process claims.
- Conduct solution-based conversations to recommend suitable options.
- Follow scripts, policies, and procedures, and use training resources to provide accurate information.
- Maintain confidentiality and handle sensitive information appropriately.
- Escalate complex issues to appropriate personnel when necessary.
- Attend training sessions and team meetings to stay current on updates and best practices.
- Adhere to attendance and scheduling requirements.
- Support customer service, technical support, and sales interactions while working to ensure a best-in-class customer experience.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
