Customer Service Representative – Entry Level | Immediate Hire

Tri-Valley Collective • Hayward, CA

22h

About The Position

The Entry-Level Customer Service Representative helps create positive customer experiences through face-to-face interaction, professional communication, and customer engagement. The role includes answering questions and explaining products, services, and promotional campaigns; supporting customer engagement initiatives, promotional activities, live events, and community outreach; and building positive relationships by listening to customer needs and helping identify appropriate solutions.

Team members collaborate toward customer service and performance goals while representing the organization in a professional, approachable, and positive manner. No prior customer service, sales, or marketing experience is required. Paid training, hands-on coaching, and ongoing professional development are provided. The opportunity may offer weekly pay, performance-based incentives, and potential advancement into leadership or management roles, depending on applicable employment terms, qualifications, and business needs. Specific compensation, schedules, benefits, and advancement opportunities are discussed during the hiring process.

Requirements

• High school diploma or GED.
• Strong verbal communication and interpersonal skills.
• Friendly, approachable, and professional attitude.
• Confidence interacting with customers and the public.
• Willingness to learn and develop new skills.
• Dependable attendance and punctuality.
• Ability to work independently and as part of a team.
• Customer-focused mindset.
• Authorization to work in the United States.
• No previous customer service or sales experience is necessary; paid training is provided.

Nice To Haves

• Experience in retail, hospitality, restaurants, events, fundraising, sales, promotions, or other customer-facing roles is beneficial but not required.

Responsibilities

• Provide friendly, professional, face-to-face customer service.
• Engage with customers and members of the community.
• Answer questions and explain products, services, and promotional campaigns.
• Support customer engagement initiatives, promotional activities, and live events.
• Build positive relationships through effective communication.
• Listen to customer needs and help identify appropriate solutions.
• Assist with community outreach and promotional campaigns.
• Collaborate with team members to achieve customer service and performance goals.
• Represent the organization in a professional, approachable, and positive manner.

Benefits

• Paid onboarding and role-specific training.
• Hands-on coaching and ongoing professional development.
• Weekly pay.
• Performance-based incentive opportunities.
• Potential opportunities for advancement into leadership, supervisory, or management roles, as qualifications and business needs allow.
• Opportunities to gain practical professional experience and transferable skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED