Customer Service Rep 1

Primerica • Brentwood, TN

6h • Onsite

About The Position

The Customer Service Representative 1 responds to agents’ written and telephone inquiries regarding state insurance licenses and answers questions about pre-licensing certificates, insurance license status, and contract status. This is an onsite position located in Brentwood, Tennessee, with Monday–Friday hours of 8:00 a.m.–4:30 p.m. CST. The estimated salary is $38,000 per year.

The representative identifies concerns, asks appropriate questions, provides concise and courteous responses, and thoroughly documents research findings. They make corrections identified during calls and forward corrections to the appropriate parties for further processing or approval when necessary. They provide complete and accurate information using the department manual and training sessions, recognize priority situations, and know when and how to notify appropriate parties. The role may also assist external licensing departments with projects or tasks to support the salesforce goal.

Requirements

• At least 1 year of call center experience.
• High school diploma or GED.
• Excellent PC skills.
• Intermediate skills in Microsoft Word.
• Excellent verbal and written communication skills.
• Ability to communicate professionally with irate customers.
• Detail-oriented.

Nice To Haves

• Previous insurance or financial services experience.
• Bilingual in English and Spanish.

Responsibilities

• Respond to agents’ written and telephone inquiries about state insurance licenses.
• Assist agents with questions regarding pre-licensing certificates, insurance license status, and contract status.
• Identify concerns, ask appropriate questions, and respond concisely and courteously.
• Document research findings thoroughly.
• Perform corrections identified during calls and forward corrections to the appropriate party for further processing or approval when necessary.
• Provide complete and accurate information using the department manual and training sessions.
• Recognize priority situations and notify appropriate parties when needed.
• Assist external licensing departments with projects or tasks when needed to support the salesforce goal.

Benefits

• Day-one health, dental, and vision insurance.
• 401(k) plan with competitive employer match.
• Vacation, sick, holiday, and volunteer time off.
• Life and disability insurance.
• Flexible Spending Account and Health Savings Account.
• Professional development.
• Tuition reimbursement.
• Company-sponsored social and philanthropy events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED