Customer Service Rep 1

Primerica • Brentwood, TN

1d • Onsite

About The Position

The Customer Service Representative 1 responds to agents’ written and telephone inquiries regarding state insurance licenses and assists with questions about pre-licensing certificates, insurance license status, and contract status. This is an onsite position located in Brentwood, Tennessee.

The role identifies concerns, asks appropriate questions, responds concisely and courteously, and thoroughly documents research findings. The representative performs corrections identified during calls and forwards corrections to the appropriate party for further processing or approval when necessary. The role provides complete and accurate information using the department manual and training sessions, recognizes priority situations, and knows when and how to notify appropriate parties. The representative may also assist external licensing departments with specific projects or tasks to support the salesforce goal.

The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. CST. The estimated salary is $38,000 per year.

Requirements

• Minimum of 1 year of call center experience.
• High school diploma or GED.
• Excellent PC skills.
• Intermediate skills in Microsoft Word.
• Excellent verbal and written communication skills.
• Ability to communicate professionally with irate customers.
• Detail-oriented.

Nice To Haves

• Previous insurance or financial services experience.
• Bilingual in English and Spanish.

Responsibilities

• Respond to agents’ written and telephone inquiries regarding state insurance licenses.
• Assist with questions regarding pre-licensing certificates, insurance license status, and contract status.
• Identify concerns, ask appropriate questions, and respond concisely and courteously.
• Thoroughly document research findings.
• Perform corrections identified during calls and forward corrections to the appropriate party for further processing or approval when necessary.
• Provide complete and accurate information using the department manual and training sessions.
• Recognize priority situations and notify appropriate parties when needed.
• Assist external licensing departments with specific projects or tasks when needed.

Benefits

• Day-one health, dental, and vision insurance.
• 401(k) plan with competitive employer match.
• Vacation, sick, holiday, and volunteer time off.
• Life and disability insurance.
• Flexible Spending Account and Health Savings Account.
• Professional development.
• Tuition reimbursement.
• Company-sponsored social and philanthropy events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED